CHAP 3 OM: TECHNOLOGY & OM

Question 1

refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods & services

Answer 1

hard technology

Question 2

modern successor to bar codes. tiny computer chips

Answer 2

RFID

Question 3

refers to the application of the internet, computer software, and information systems to provide data, info, and analysis and to facilitate the creation and delivery of goods & services

Answer 3

soft technology

Question 3

provides the ability to integrate all parts of the value chain through better management of data and information

Answer 3

information technology (IT)

Question 4

represent the union of hardware, software, database mngmt, and communications to automate and control production activities, from planning & design to manufacturing and distribution

Answer 4

computer-integrated manufacturing systems (CIMSs)

Question 5

machine tools, which enable the machinist’s skills to be duplicated by a programmable device that controls the movement of a tool used to make complex shapes

Answer 5

numerical control (NC)

Question 6

are NC machines whose operations are driven by a computer

Answer 6

computer numerical control (CNC)

Question 7

is a programmable machine designed to handle materials or tools in the performance of a variety of tasks

Answer 7

robot

Question 8

enables engineers to design, analyze, test, simulate, and “manufacture” products before they physically exist, thus ensuring that a product can be manufactured to specifications when it is released to the shop floor

Answer 8

CAD/CAE computer-aided design/ computer aided engineering

Question 9

involves computer control of the manufacturing process, such as determining tool movements and cutting speeds

Answer 9

computer- aided manufacturing (CAM)

Question 10

consist of two or more computer controlled machines or robots linked by automated handling devices such as transfer machines, conveyors, and transport systems

Answer 10

flexible manufacturing systems (FMS’s)

Question 11

one that can be trained like a human being and costs about a half as much as the least expensive industrial robots currently on the market

Answer 11

industrial robots

Question 12

called additive (successive layers of materials) manufacturing. process of producing a 3-dimensional solid object from a digital model file.

Answer 12

3-D printing

Question 13

involves the manipulation of matter on atomic, molecular, and supramolecular scales, thus bringing with it super-precision manufacturing

Answer 13

nanotechnology

Question 14

refers to using the internet and technology to provide services that create and deliver. enhance the perception of service quality

Answer 14

e-service

Question 15

plays a critical role in managing value chains, particularly for integrating and analyzing data throughout the value chain within an information systems framework

Answer 15

business analytics

Question 16

is a business strategy designed to learn more about customer’s wants, needs, and behaviors in order to build customer relationships and loyalty, and ultimately enhance revenues and profits

Answer 16

customer relationship management (CRM)

Question 17

goal of operations manager is to provide the best synthesis of technology, people, and processes

Answer 17

sociotechnical system

Question 18

is a measure of the contribution margin ( revenue - variable costs) required to deliver a good or service as the business grows and volumes increase

Answer 18

scalability

Question 19

is the capability to serve additional customers at zero or extremely low incremental costs

Answer 19

high scalability

Question 20

if an organization establishes a business where the incremental cost ( or variable cost) to serve more customer is zero

Answer 20

infinitely scalability

Question 21

implies that serving additional that serving additional customers requires high incremental variable costs

Answer 21

low scalability