CHAP 13

Question 1

1. Quality control includes all of the following EXCEPT:
   a. following standardized procedures
   b. using standards and controls
   c. Six Sigma methodologies
   d. instrument calibration

Answer 1

c. Six Sigma methodologies

Question 2

2. Documentation required in a phlebotomy department includes a/an:
   a. procedure manual
   b. evaluation of turnaround times
   c. reference manual
   d. both a and c

Answer 2

d. both a and c

Question 3

3. The principle and purpose of each test is
   included:
   a. on the requisition form
   b. in the laboratory report
   c. on the patient’s wristband barcode
   d. in the procedure manual

Answer 3

d. in the procedure manual

Question 4

4. When developing policies and procedures it is important to identify:
   a. qualifications of the persons performing the tests
   b. areas where the test is being performed
   c. variables that may affect the procedure
   d. the primary purpose of the procedure

Answer 4

c. variables that may affect the procedure

Question 5

5. An error in correctly reporting a patient’s test result is considered a/an:
   a. pre-examination variable
   b. examination variable
   c. post-examination variable
   d. all of the above

Answer 5

c. post-examination variable

Question 6

6. An error in properly identifying a patient whose hemoglobin is being monitored every 4 hours might be detected by:
   a. a delta check
   b. autoverification
   c. the chemistry supervisor
   d. both a and b

Answer 6

b. autoverification

Question 7

7. The primary goal of a QMS is to:
   a. increase laboratory efficiency
   b. reduce medical errors
   c. monitor laboratory productivity
   d. increase employee satisfaction

Answer 7

d. increase employee satisfaction

Question 8

8. Documentation of the laboratory’s overall quality of work is provided in the laboratory:
   a. quality control records
   b. quality essentials
   c. quality management system
   d. quality indicators

Answer 8

c. quality management system

Question 9

9. A recommended way to measure and assess the phlebotomy QSEs is to establish and monitor:
   a. quality indicators
   b. quality improvement
   c. quality control
   d. quality management

Answer 9

a. quality indicators

Question 10

10. The basic principle of the Lean system is to increase efficiency and proficiency by:
    a. continuous quality improvement
    b. documentation of quality essentials
    c. elimination of waste
    d. rotation of duties

Answer 10

c. elimination of waste

Question 11

11. Which of the following does NOT pertain to the Lean system?
    a. sort
    b. sustain
    c. stabilize
    d. scrub

Answer 11

c. stabilize

Question 12

12. Six Sigma methodology is a:
    a. departmental assessment of variables
    b. statistical determination of variable and
    error reduction
    c. quality assessment method to control variables
    d. departmental assessment of errors and quality

Answer 12

b. statistical determination of variable and
error reduction