Change Management

Question 1

Roles in the change process:

Answer 1

1. Sponsors- the change initiators
2. Agent- the change implementor
3. Target- the individuals adding new skills or one’s asked to undergo change

Question 2

Janssen’s Model of Change

Answer 2

1. Comfort (Stage 1) where things are routine
2. Denial (Stage 2) state of resistance
3. Confusion (Stage 3) begin to grapple for ways to proceed from known to unknown
4. Renewal (Stage 4) where we accept the change

Question 3

Mayo’s Four Levels of Change:

Answer 3

1. knowledge changes
2. attitudinal changes,
3. individual behavioral changes
4. group or organizational behavioral changes

Question 4

The Change Cycles

Answer 4

1. Directive

2. Participative

Question 5

Directive Change Cycle:

Answer 5

• change imposed by some external force, such as a commander, superintendent, or supervisor

Question 6

Participative Change Cycle:

Answer 6

• implemented when new knowledge is made available to the individual or group

Question 7

The Change Process:

Answer 7

1. Unfreezing (phase 1)
2. Changing (phase 2)
3. Refreezing (phase 3)

Question 8

Unfreezing (phase 1):

Answer 8

1. recognize the need for change
2. Create a felt need for the change:
3. Deal with resistance to change:

Question 9

Changing (phase 2):

Answer 9

• This is the movement from the old state, or previous norms, to a new state

Question 10

Refreezing (phase 3):

Answer 10

• lock in or ―put down roots‖ and establish a new place of stability
• burn the bridges
• evidence stream
• Institutionalization
• new challenge
• rationalization
• Socializing

Question 11

Reactions to Change:

Answer 11

1. Innovators 2.5%
2. Early Adoptors 13.5%
3. Early Majority 34%
4. Late Majority 34%
5. Laggards 16%