Change Management

Question 1

Gemini’s 4 R’s

Answer 1

Reframing - ask fundamental questions about the organisation and its vision

Restructuring - changing the structure and culture of the organisation (change roles, re-allocate resources etc)

Revitalising - securing a good fit with the new environment (fine tuning)

Renewal - ensuring people support the new change and contribute to it (rewards, training etc)

Question 2

Categories of change

Answer 2

• tuning
• planned
• adaptation
• forced

Question 3

Lewis’s force field analysis

Answer 3

Promote driving forces and remove barriers to change

Question 4

Lewin’s barriers to change

Answer 4

Cultural barriers:

• structural inertia
• group inertia
• power structures

Personnel barriers:

• habit
• job security
• effect on earnings
• fear of the unknown
• selecting information processing
• psychological contract

Question 5

Lewin’s iceberg model

Answer 5

Unfreeze - communication, education, participation, negotiation

Move - training, organisational structure, installation of equipment, new contracts

Refreeze- reinforce changes, communicate successes, promote benefits, reward conformity