CHANGE MANAGEMENT

Question 1

systematic approach to dealing
with the transition or transformation
of an organization’s goals, processes
or technologies

Answer 1

CHANGE MANAGEMENT

Question 2

KINDS OF ORGANIZATIONAL CHANGE

Answer 2

OPERATIONAL
CHANGES
STRATEGIC
CHANGES
CULTURAL
CHANGES
POLITICAL
CHANGES

Question 3

can influence the way
dynamic business tasks
are led, including the computerization of a
particular business
segment.

Answer 3

OPERATIONAL CHANGES

Question 4

occur when the
business direction, in
relation to its vision,
mission, and philosophy
is altered.

Answer 4

STRATEGIC CHANGES

Question 5

influence the internal
organization culture,
for example the way
the business is
conducted.

Answer 5

CULTURAL CHANGES

Question 6

occur primarily due to
political reasons of
varying types
commonly, changes
that happen on top patronage levels in the
government agency.

Answer 6

POLITICAL CHANGES

Question 7

factors that
contribute to
change

Answer 7

• REGULATORY
  ADJUSTMENTS
• SHIFTS IN
  CONSUMER
  BEHAVIOR PATTERNS
• ACCELERATED
  PACE OF IT DEVELOPMENT

Question 8

create awareness of now status quo is hindering the organization

Answer 8

UNFREEZE

Question 9

“transition” or moving stage

Answer 9

CHANGE

Question 10

reinforce, stabilizing, solidifying the new state after change with positive rewards

Answer 10

REFREEZE

Question 11

prosci’s adkar model

Answer 11

JETT HIATT - 2003