Change in Business Flashcards
1
Q
Employee empowerment
A
giving employees power to make decisions on their own without having to ask the manager’s permission
- Given freedom
- Use their skills and knowledge as they see fit
2
Q
Quality assurance
A
A system that guarantees customers that detailed systems are in place to govern quality at every stage of production
Example: ISO 9000
3
Q
Employee Participation
A
Involving employees to a greater extent in decision making and in the run of the business
4
Q
Total Quality management
A
Involves all the employees in a continuous process of improving the firm’s products and services in order to satisfy the needs of the customers more fully
