Change

Question 0

Restraining forces include…

Answer 0

• Organisational inertia
• Organisational insecurity
• Management procrastination
• Financial cost of change

Question 1

Kotter’s Eight-step change process…

Answer 1

1. Create the urgency for change
2. Form a powerful coalition
3. Create a vision for change
4. Communicate the vision
5. Remove obstacles
6. Create short-term wins
7. Build on the change
8. Anchor the change in corporate culture

Question 2

Driving forces for change…

Answer 2

• Culture that welcomes change
• Workforce that trusts leadership
• Positive management
• Financial Reserves

Question 3

Eight internal impacts of change…

Answer 3

• Culture
• Objectives
• Management Structures
• Management Styles
• Planning
• Tasks
• Technology and Facilities
• Training and Recruiting