Change Flashcards
Change management
The approach to overseeing a transitional stage within a business
Lewin’s 3 step change management model
Unfreeze - create awareness
Change/Transition - implementation of the change
Freeze/Re-freeze - reinforcing and stabilising the change
+ - Lewins 3 step
+ Easy to implement
+ Encourages lasting change
+ Gradual approach
- doesn’t say how
- generic
- limited, need more info
McKinsey’s 7-S Model
Structure
Systems
Strategy
Shared values
Style
Staff
Skills
+ - McKinsey’s
+ helps implement change
+ boosts performance
+ spots organisational problems
- broad areas
- complicated
- requires skill, knowledge, experience
Kotter’s 8 step change model
(Helps managers understand and manage change)
- Increase urgency
- Build team for change
- Have a vision
- Communicate
- Empower action
- Create short term wins
- Don’t let up
- Make the changes stick
Shared values
Getting things done right the first time to a high standard
External change agencies
Outside consultant hired to plan and implement change within an organisation
+ neutral view points
+ new ideas
+ experience
- costly
-not agree with management - not know business
Internal causes of change
Objectives
Personnel
Skills levels
Finances
Innovation
External causes of change
Globalisation
Environment
Technology
Customer base
Economy
Competition
Government
Anticipated change
Can be predicated
Unanticipated/crisis change
Change that business has no control over
Operational change
Changes to daily running of business
Strategic change
Major shift in emphasis to achieve objectives
Tactical change
Shift in activities in production
