CH8 - Onboarding and Training Flashcards
What is the purpose of onboarding?
To get acquainted with the job and company
Onboarding provides new employees with the background information required to perform their jobs effectively.
What are the four goals a manager wants to achieve during onboarding?
- Make the employee feel welcome
- Ensure basic information and expectations are clear
- Help them understand the company as a whole
- Socialize the employee into the company culture
What components are typically included in a longer, more formal onboarding program?
- Internal publications (handbooks)
- Tour and introductions
- Job-specific documents (payroll info, job procedures, work policies)
- Training to be received
- Performance criteria
True or False: Onboarding can only start on the employee’s first day.
False
Onboarding can begin before the first day of work and can extend throughout the first year.
Who carries out the onboarding process?
Can be more than one person
The HR specialist or manager
The direct supervisor
Other employees assigned as a “buddy”
Outside mentorship groups
Do executives recieve orientation?
No, but an ongoing socialization process is necessary for executives
Full integration can take up to 18 months and is crucial for future productivity.
What are the three approaches to evaluating orientation programs?
- Employee reaction
- Socialization
- Cost/Benefit
These approaches assess job performance, integration progress, and the cost/benefit of orientation.
What issues can arise from orientation programs?
- Overwhelming the new hire with too much information
- Providing too little information
- Information being too broad or too specific
These issues can hinder a new employee’s understanding and adjustment.
Define training in the context of human resource management.
The process of teaching employees the basic skills and information needed to perform their job successfully
Training focuses on skills for current jobs, while development prepares for future roles.
What is negligent training?
When an employer’s failure to properly train an employee results in harm to a third party
What is the first step in the Five-Step Training Process?
And what does it entail?
Training Needs Analysis
This step determines what training is required by assessing the needs of new employees.
What is task analysis?
Identifying broad competencies and specific skills required to perform job-related tasks
It helps in determining necessary training.
What is a Competency Model?
a graphic that consolidates a precise overview of the competencies someone would need to do a job well
What is Performance Analysis?
Verifying whether there is a significant performance deficiency and whether that deficiency should be rectified
What is the second step of the 5 step training process?
And what needs to be determined?
Intructional Design
Will need to determine what style and type of training will be used
What is programmed learning?
A structured approach that presents questions/facts/problems, allows responses, and provides feedback
It reduces training time and allows for individual learning paces.
What does blended learning combine?
Instructor-led and e-learning
This approach enhances learner engagement.
What is On the Job Training and its benefits?
Learning by actually performing the job will provide faster learning and feedback and is relatively inexpensive
Most jobs will include on the job training (OJT)
What is e-learning?
A form of virtual, simulated, or computer based training used to teach outside of the actual workplace
It can be more cost and time efficient for both employee and employer
What is behaviour modelling?
Method of training that will show trainees the model of doing a task, let them practice, and then provide feedback
What is the purpose of validation in training programs?
To ensure a training program meets the objectives through pilot studies
It helps identify and revise problems before full implementation.
What is the fourth step of the 5 step training process?
Implementation
Done by trainers
What is Transfer of Training?
The application of the acquired skills into the workplace and maintain them over time
What is essential skills training?
Training aimed at improving literacy and essential skills for success in the workforce
It is becoming increasingly important in the Canadian economy.
What competencies are required to succeed in a global economy?
- Personal literacy
- Social literacy
- Business literacy
- Cultural literacy
What is diversity training aimed at improving?
Cross-cultural communication and sensitivity
It includes workplace cultural etiquette and managing diversity.
