CH52HENRY Practice Management

Question 1

Leadership within a dental practice involves _______.

A) Dentist

B) Hygienist

C) Dental Assistant

D) all members

Answer 1

D) all members

Question 2

The dental practice is a business that must be run _______ to survive and prosper.

Answer 2

efficiently

Question 3

The following are examples of ________ of an _______ leader.

• Clear sense of purpose
• Oriented toward goal accomplishment
• A commitment to the service of others
• Excellent communication skills
• An awareness of other’s goals and commitment to help others reach their goals
• Knows what needs to be done; possesses a sense of ownership

Answer 3

Characteristics; effective

Question 4

Maximize one’s talents to be an asset to the organization.

A) Leader of teammates

B) Leader of self

C) Leader of patients

Answer 4

B) Leader of self

Question 5

An environment of mutual respect and heartfelt interest in helping others succeed is essential.

A) Leader of teammates

B) Leader of self

C) Leader of patients

Question 6

Make decisions that are good for a patient’s oral and systemic health.

A) Leader of teammates

B) Leader of self

C) Leader of patients

Answer 6

C) Leader of patients

Question 7

Trust is essential to leadership. ALL relationships are based on trust.

True

False

Answer 7

True

Question 8

What are the components of Dr. Stephen Karpman’s “Drama Triangle”

Answer 8

Victim

Persecutor

Rescuer

Question 9

The ideal description of what the practice will look like in both the short and long-term future

Answer 9

Vision

Question 10

Written, posted declarations of the practice’s main purpose that can change over time

Answer 10

Mission statement

Question 11

An observable and measurable end result having one or more objectives to be achieved within a specific time frame

Answer 11

Goals

Question 12

“SMARTER” Format of Achieving Goals:

• With a clear end picture in mind

Answer 12

Specific

Question 13

“SMARTER” Format of Achieving Goals

• With rewarded steps along the way

Answer 13

Motivational

Question 14

“SMARTER” Format of Achieving Goals:

• Set a notch higher but achievable

Answer 14

Attainable

Question 15

“SMARTER” Format of Achieving Goals:

• In line with the mission

Answer 15

Relevant

Question 16

“SMARTER” Format of Achieving Goals:

• Time bound

Answer 16

Timely

Question 17

“SMARTER” Format of Achieving Goals:

• Change or update goals as necessary

Answer 17

Evaluate

Question 18

“SMARTER” Format of Achieving Goals:

• Allows for continuous improvement

Answer 18

Reevaluate

Question 19

The fee the dentist uses most often for a given dental procedure is called the ______

Answer 19

Usual fee

Question 20

The fee determined by the insurance benefit provider from actual submitted fees for specific proceduresis called the _____.

Answer 20

Customary fee

Question 21

The fee determined by the insurance benefit provider for a particular procedure that requires a modification or special consideration by the insurance company or provideris called the ______.

Answer 21

Reasonable fee