CH1 Practice Management

Question 1

Leadership and management are related but different in concept and definition. The leader in a dental practice is commonly the ______, whereas the manager is often the _______.

Answer 1

dentist; administrative assistant

Question 2

________ is when power is concentrated among a few people

Answer 2

Power culture

Question 3

_______ is when people have clearly delegated authorities within a highly defined structure

Answer 3

Role culture

Question 4

_______ is when teams are formed to solve particular problems

Answer 4

Task culture

Question 5

________ is when individuals believe themselves superior to the organization. Survival of this type of organization may be difficult.

Answer 5

Person culture

Question 6

______ is when few risks are taken, all with rapid feedback. Typical in large organizations, which strive for high-quality customer/client service.

Answer 6

Work-hard/play-hard culture

Question 7

______ is concerned with how things are done, not with what is achieved. This type of culture does produce consistent results

Answer 7

Process culture

Question 8

_______ is when people blame each other to avoid being reprimanded, resulting in little personal initiative. This type of culture cultivates distrust and fear.

Answer 8

Blame culture

Question 9

________ minimizes cross-department communication and cooperation. Loyalty is to specific groups or departments.

Answer 9

Multidirectional culture

Question 10

________ spurns complacency. Cooperation and communication are average and things get done, but the practice does not grow.

Answer 10

Live-and-let-live culture

Question 11

_______ is when people view the organization as an extension of themselves. This is an ideal culture to promote in a dental practice.

Answer 11

Leadership-enriched culture

Question 12

_______ is described as a sincere interest in people and your work.

Answer 12

Enthusiasm

Question 13

An assertive person is bold and enterprising in a ________ manner

Answer 13

non-hostile

Question 14

The Community Dental Health Coordinator (CDHC) is restricted to practice in specific areas of the United States.

True

False

Answer 14

True

CDHC—Community Dental Health Coordinator—is an individual trained to provide basic preventive care and patient education and to help those patients with unmet dental care needs to access dental services. These specialists only practice in certain areas of the United States.

Question 15

A CDT is a certified:

A) dental assistant.

B) dental laboratory technician.

C) community dental health coordinator

D) chairside dental assistant.

Answer 15

B) dental laboratory technician.

A CDT is a dental laboratory technician (DT) who has passed a national certification exam to become a certified dental technician (CDT). A dental assistant (DA) is a person in the dental office who provides service in the practice other than the dentist. A community dental health coordinator (CDHC) is an individual trained to provide basic preventive care and patient education and to help those patients with unmet dental care needs to access dental services. The chairside dental assistant is the person who assists the dentist at chairside during patient treatment.

Question 16

The ___ is commonly the leader of the dental office.

A) dentist

B) dental assistant

C) dental hygienist

D) administrative assistant

Answer 16

A) dentist

The dentist is commonly the leader in a dental practice. The dental assistant may have management responsibilities but is not commonly a leader of the dental office. The dental hygienist may have management responsibilities but is not commonly a leader of the dental office. The administrative assistant may have management responsibilities but is not commonly a leader of the dental office.

Question 17

Expanded practice and independent practice for dental hygienists have come about in part due to access-to-care issues. Federal regulations govern the scope and limit the practice settings.

A) Both statements are true.

B) Both statements are false.

C) The first statement is false; the second statement is true.

D) The first statement is true; the second statement is false.

Answer 17

D) The first statement is true; the second statement is false.

The first statement is true; the second statement is false. Expanded practice and independent practice for dental hygienists have come about in part due to access-to-care issues. However, State, not Federal regulations govern the scope and limit the practice settings for dental hygienists.

Question 18

All of the following are objectives in the healthcare role of dentistry except one. Which one is the exception?

A) Promote prevention.

B) Exhibit a willingness to share knowledge.

C) Operate efficiently.

D) Emulate the highest standards of patient-centered care.

Answer 18

C) Operate efficiently.

Operate efficiently is the exception. To operate efficiently is a business criteria. Objectives in the healthcare role of dentistry include: promote prevention, exhibit a willingness to share knowledge, and emulate the highest standards of patient-centered care.

Question 19

The Doctor of Dental Surgery (DDS) degree is the same degree as an Oral and Maxillofacial Surgery degree. The Doctor of Dental Medicine (DMD) is a degree granted to a dentist upon graduation from a university dental school.

A) Both statements are true.

B) Both statements are false.

C) The first statement is false; the second statement is true.

D) The first statement is true; the second statement is false.

Answer 19

C) The first statement is false; the second statement is true.

The first statement is false; the second statement is true. The DDS and DMD are essentially the same degrees and are granted to dentists upon graduation from university dental schools. An Oral and Maxillofacial Surgery degree is a dental specialty requiring education beyond a DDS or DMD degree.

Question 20

The specialty of dentistry that includes the diagnosis, prevention, interception, and correction of all forms of a malocclusion and of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures is referred to as:

A) endodontics.

B) orthodontics and dentofacial orthopedics.

C) periodontics.

D) prosthodontics.

Answer 20

B) orthodontics and dentofacial orthopedics.

Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion and of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures. Endodontics is the specialty concerned with the morphology, physiology, and pathology of the dental pulp and its associated tissues. Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and tissues. Prosthodontics is the dental specialty that involves the diagnosis, treatment planning, rehabilitation, and maintenance of the oral function, comfort, appearance, and health of patients with conditions associated with missing or deficient teeth or other oral and maxillofacial tissues.

Question 21

Service is a result of clinical and cognitive skills. Service is a system of accommodating or providing assistance to another person.

A) Both statements are true.

B) Both statements are false.

C) The first statement is false; the second statement is true.

D) The first statement is true; the second statement is false.

Answer 21

C) The first statement is false; the second statement is true.

The first statement is false; the second statement is true. Service is not a result of clinical and cognitive skills but rather of attitudinal skills that evolve into a commitment to the welfare of others.

Question 22

Patients rate service as the most important thing they can receive.

True

False

Answer 22

True

Dental treatment may be the objective for a patient; however, the dental staff must be constantly aware that when patients come to the office to seek treatment, they are seeking the most important product, service. Patients remain with a dental practice only if they are satisfied with the services rendered.

Question 23

_______ cultures plan, schedule, and do one thing at a time (Germany and Switzerland).

Answer 23

Linear-active cultures

Question 24

______ cultures do many things at once, and prioritize actions by importance, rather than by a timed schedule (Italy, Latin America and Saudi Arabia).

Answer 24

Multi-active

Question 25

______ cultures prioritize courtesy and respect, and react carefully to others (China, Japan and Finland).

Answer 25

Reactive

Question 26

The highest level of Maslow’s hierarchy of needs is:

A) social.

B) security.

C) physiological.

D) self-actualization.

Answer 26

D) self-actualization.

Self-actualization is the fifth and highest level. It is at this level where a person is motivated by the need to grow. Social is the third level. It is at this level that a person has a need to interact with others in relationships. Security is the second level. This is the level where a person feels safe and free from danger, threats, and other deprivation. Physiological is the first level. It is at this level that bodily needs are satisfied.

Question 27

The lowest level of Maslow’s hierarchy of needs is:

A) social.

B) security.

C) physiological.

D) self-actualization.

Answer 27

C) physiological.

Physiological is the first and lowest level. It is at this level that bodily needs are satisfied. Social is the third level. It is at this level a person has a need to interact with others in relationships. Security is the second level. This is the level where a person feels safe and free from danger, threats, and other deprivation. Self-actualization is the fifth and highest level. It is at this level where people are motivated by the need to grow.

Question 28

Of Maslow’s identified needs, which one identifies best with one’s reputation, recognition, and self-satisfaction?

A) Esteem

B) Social and love

C) Physiological

D) Self-actualization

Answer 28

A) Esteem

Esteem is the fourth level. At this level, a person is concerned with self-esteem, reputation, and recognition. Social is the third level. It is at this level a person has a need to interact with others in relationships. Physiological is the first and lowest level. It is at this level that bodily needs are satisfied. Self-actualization is the fifth and highest level. It is at this level where people are motivated by the need to grow.

Question 29

Maslow’s theory is based on what motivates people to achieve certain needs, and Rogers’ theory is based on the patient’s own facts, experiences, and feelings.

A) Both statements are true.

B) Both statements are false.

C) The first statement is true, and the second statement is false.

D) The first statement is false, and the second statement is true.

Answer 29

A) Both statements are true.

Both statements are true. Maslow identified five basic levels of needs ranging from basic biological needs to complex social or psychological drives. Rogers’ client-centered therapy assumes that patients know how they feel, what they want, and what their priorities are.

Question 30

The dental specialty concerned with the morphology, physiology, and pathology of the dental pulp and its associated tissues.

A) endodontics.

B) orthodontics and dentofacial orthopedics.

C) periodontics.

D) prosthodontics.

Answer 30

A) endodontics.

Question 31

The dental specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and tissues.

A) endodontics.

B) orthodontics and dentofacial orthopedics.

C) periodontics.

D) prosthodontics.

Answer 31

C) periodontics.

Question 32

The dental specialty that involves the diagnosis, treatment planning, rehabilitation, and maintenance of the oral function, comfort, appearance, and health of patients with conditions associated with missing or deficient teeth or other oral and maxillofacial tissues.

A) endodontics.

B) orthodontics and dentofacial orthopedics.

C) periodontics.

D) prosthodontics.

Answer 32

D) prosthodontics.

Question 33

Italy, Latin America and Saudi Arabia are considered _______ cultures.

Answer 33

multi-active

Question 34

At this level the bodily needs are satisfied. What letter identifies this level?

Answer 34

E) Physiological level

Question 35

It is at this level a person has a need to interact with others in relationships. What letter represents this level?

Answer 35

C) Social

Question 36

This is the level where a person feels safe and free from danger, threats, and other deprivation. What letter represents this level?

Answer 36

D) Security

Question 37

It is at this level where people are motivated by the need to grow.

Answer 37

A) Self-actualization