Ch4 Methods Of Resolving Conflict

Question 1

Taking a nonassertive or passive approach people may deny that a problem exists, refuse to take a stand on the situation, or mentally or physically withdraw from a situation. The result is a lose lose situation because the conflict is never resolved

Answer 1

1 Avoiding P 91

Question 2

Appeasing other persons by passively giving in to their positions. The result is a lose win situation because the second person’s needs are met at the expense of the first person

Answer 2

2 Accommodating P 91

Question 3

Relying on an aggressive and uncooperative approach to conflict management, resulting in a win lose situation. The forcing style can damage relationships create animosity and result in a single solution response to problems

Answer 3

3 forcing P 91

Question 4

Reaching a compromise solution that all parties can agree upon. The supervisor is moderately assertive and cooperative. The result is a decision that causes everyone to compromise on some things while benefiting on others. The conflict is resolved relatively quickly, and relationships are maintained.

Answer 4

4 Negotiating P 91

Question 5

Sharing of information openly and honestly, which usually results in the best solution to the conflict (Also referred to as the problem solving style).
While the previous styles involve the personal interest of the parties involved, this style is focused on the best interest of the organization, community, or service area.

Answer 5

5 Collaborating P 91