Ch 5 General

Question 1

Speech communication research indicates that nonverbal communication transmits ___ percent of any message: ___ percent is body language while __ percent is vocal tone and inflection. Only __ percent of the transmitted message is actually verbal communication.

Answer 1

93 55 38 7 p109

Question 2

Focusing on the speaker while ignoring any other distractions

Answer 2

Attending p111

Question 3

Decoding the message and assigning meaning to it.

Answer 3

Understanding p112

Question 4

The first step in writing any document is to ______

Answer 4

Determine the audience scope and purpose. P118

Question 5

Important reasons for an organization to have such a policy include ________ (email policy)

Answer 5

Professionalism
Efficiency
Liability protection

Question 6

Form-based reports require certain writing skills that may be taken for granted. Some of these skills are as follows.

______
______
______
______

Answer 6

Legibility
Accuracy
Completeness
Objectivity

P126

Question 7

___________ that can capture and transmit photos, videos, and access the Internet directly can provide company officers with rapid retrieval of information while not dominating a command radio frequency.

Answer 7

Cellular Telephones

P130

Question 8

These wireless telephone systems can provide reliable communications that are free of the limitations and interference that characterize the other types of telephonic communications.

Answer 8

Satellite telephones

P131

Question 9

__________ can be very useful for transmitting and receiving written documents, such as situation status reports, building plans, hazardous chemical data, and weather updates.

Answer 9

Fax Machines

P131

Question 10

Modern computer technologies allow voice and image transfer, allowing real time photo and video images to be transferred rapidly through this system. _______ are at least 10 times faster than modems. These connections allow easily viewed, full screen images, such as preincident maps and photos, to be transferred and viewed on a computer screen rather than smaller postage stamp size images.

Answer 10

Wireless Broadband Connections

P131

Question 11

An _____ is a radio operated data terminal that allows a telecommunications center to transmit dispatch information/patient status information, confidential radio messages that are not appropriate for verbal transmission over a radio, chemical information and maps and short two units at war in route to an incident scene

Answer 11

Mobile Data Terminal (MDT)

P131

Question 12

The five c’s of radio communication include:

Answer 12

Conciseness, clarity, confidence, control, and capability

P134

Question 13

Company officers must plan their transmissions before keying the microphone. Messages should be specific, task oriented, and directed at companies, not individuals.

Answer 13

Conciseness

P134

Question 14

Orders issued two different units must be sufficiently space to avoid any question that separate orders are being transmitted.

Answer 14

Clarity

P134

Question 15

Using a calm, natural tone and speaking at a controlled rate, they can communicate ________

Answer 15

Confidence

P134

Question 16

The incident commander and telecommunicator should follow established radio protocols. Requiring the receiver to repeat the message back to the sender reduces the chances of misunderstanding.

Answer 16

Control

P134

Question 17

Affective communication depends on capable (well trained) senders and receivers. ______ is not limited to technical proficiency; it also includes the abilities to communicate, listen effectively, and initiate effective messages. Company officers must be able to exercise emotional control, remain calm under stress, and follow establish communication procedures.

Answer 17

Capability

P134