CH4

Question 1

Kaizen is a Japanese word meaning continuous improvement. It consists of two characters: “ kai,” which means “____,” and “ zen,” which means “______.”

Answer 1

change, good

Question 2

2 Types of customer:

Answer 2

• Internal customers
• External customers

Question 3

System of maintaining and improving the integrity of production and quality system through machines

Answer 3

Total Productive Maintenance

Question 4

Principles of Kaizen

Answer 4

`Continuous Improvement (No status quo)
* Eliminating Waste (Muda)
* Employee Involvement and Teamwork
* Standardization and Documentation
* Customer-Centric Approach
* Small, Incremental Changes

Question 5

KAIZEN SYSTEM

Answer 5

1.PDCA Cycle (Plan-Do-Check-Act
2.5S System (Sort, Set in Order, Shine,
Standardize, Sustain)
3.Kaizen Events (Rapid Improvement
Workshops)
4.Just-in-Time (JIT) Production
5.Total Productive Maintenance (TPM)
6.Visual Management
7.Standardized Work

Question 6

The 5S System

Answer 6

1.Sort (Seiri): Remove unnecessary items.
2.Set in Order (Seiton): Organize
necessary items.
3.Shine (Seiso): Keep the workplace clean.
4.Standardize (Seiketsu): Maintain
consistency.
5.Sustain (Shitsuke): Ensure discipline.

Question 7

promotes a culture of continuous improvement, Involves teamwork, standardization, and efficiency, etc,

Answer 7

Kaizen