CH3

Question 1

THE Father of Quality Control

Answer 1

DR. WILLIAM EDWARDS DEMING

Question 2

a businessman and initiated the Zero Defects program
at the Martin Company.

Answer 2

PHILIP BAYARD “PHIL” CROSBY

Question 3

first became known in the U.S. as the editor of the Quality
Control Handbook (1951).

Answer 3

DR. JOSEPH MOSES JURAN

Question 4

Grandfather of Quality Management

Answer 4

DR. WALTER ANDREW SHEWART

Question 5

He devised the concept of Total Quality Control which inspired
Total Quality Management.

Answer 5

DR. ARMAND FEIGENBAUM

Question 6

Father of Quality Circles

Answer 6

PROF. KAORU ISHIKAWA

Question 7

He is a Japanese quality expert known for his work in product design.

Answer 7

GENICHI TAGUCHI

Question 8

A Japanese greatest contributor to modern manufacturing practices
and an expert in the field of industrial engineering.

Answer 8

DR. SHINGO SHIGEO

Question 9

The Founder and President of Kaizen Institute who threw word “kaizen”

Answer 9

MASAKI IMAI

Question 10

continuous or ongoing improvement in Japanese.

Answer 10

KAIZEN

Question 11

“The Four Absolutes of Quality”

Answer 11

1. The Definition
2. The System
3. The Performance Standard
4. The Measurement

Question 12

The Three Steps to Quality

Answer 12

1. Quality Leadership
2. Modern Quality Technology
3. Organizational Commitment

Question 13

The 3 Concepts of Dr. Shingo Shigeo:

Answer 13

1. Just in time (JIT)
2. Single Minute Exchange of Dies (SMED)
3. Zero Quality Control (ZQC)

Question 14

• relates to stopping processes as soon as a defect happens,
• searching the defect source

Answer 14

Poka-Yoke