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MGMT 492 > Ch.3 & 4 > Flashcards

Ch.3 & 4 Flashcards

1
Q

Steps to incorporate stakeholders:

A
  1. Identificationof stakeholders
  2. Understandingstakeholders’ specific claims vis-à-vis the firm
  3. Reconciliationof these claims and assignment of priorities
  4. Coordinationof the claims with other elements of the company mission
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2
Q

Types of social responsibility:

A
  • Economic
  • Legal
  • Ethical
  • Discretionary
  • Corporate social responsibility (CSR)
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3
Q

•Economic–

A

the duty of managers, as agents of the company owners, to maximize stockholder wealth

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4
Q

Legal–

A

the firm’s obligations to comply with the laws that regulate business activities

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5
Q

Ethical–

A

the company’s notion of right and proper business behavior.

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6
Q

Discretionary–

A

voluntarily assumed by a business organization.

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7
Q

•Corporate social responsibility (CSR), is the idea that

A

business has a duty to serve society in general as well as the financial interests of stockholders.

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8
Q

CSR and Profitability:

A

•The dynamic between CSR and success (profit) is complex. They are not mutually exclusive, and they are not prerequisites of each other.

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9
Q

Sarbanes-Oxley Act of 2002:

A

Law that revised and strengthened auditing and accounting standards.

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10
Q

A social audit is an attempt to

A

measure a company’s actual social performance against its social objectives.

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11
Q

Five Principles of Successful CSIs:

A
  1. Identify a Long-Term Durable Mission
  2. Contribute “What We Do”*
    * This is the most important principle
  3. Contribute Specialized Services to a Large-Scale Undertaking
  4. Weigh Government’s Influence
  5. Assemble and Value the Total Package of Benefits
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12
Q

Ethics–

A

the moral principles that reflect society’s beliefs about the actions of an individual or a group that are right and wrong

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13
Q

Approaches to Questions of Ethics:

A
  • Utilitarian Approach: Judging the appropriateness of a particular action based on a goal to provide the greatest good for the greatest number of people.
  • Moral Rights Approach: Judging the appropriateness of a particular action based on a goal to maintain the fundamental rights and privileges of individuals and groups.
  • Social Justice Approach: Judging the appropriateness of a particular action based on equity, fairness, and impartiality in the distribution of rewards and costs among individuals and groups.
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14
Q

Utilitarian Approach:

A

Judging the appropriateness of a particular action based on a goal to provide the greatest good for the greatest number of people.

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15
Q

Moral Rights Approach:

A

Judging the appropriateness of a particular action based on a goal to maintain the fundamental rights and privileges of individuals and groups.

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16
Q

Social Justice Approach:

A

Judging the appropriateness of a particular action based on equity, fairness, and impartiality in the distribution of rewards and costs among individuals and groups.

17
Q

Five principles related to Social Justice Approach

A 
Liberty Principle  
Difference Principle  
Distributive-Justice Principle 
Fairness Principle  
Natural-Duty Principle
18
Q

External Environment:

A

The factors beyond the control of the firm that influence its choice of direction and action, organizational structure, and internal processes.

19
Q

External Environment comprised of:

A
  • Remote environment:
  • Industry environment
  • Operating environment
20
Q

•Remote environment:

A

Economic, social, political, technological, and ecological factors that originate beyond, and usually irrespective of, any single firm’s operating situation.

21
Q

Six Economic Factors:

A
  1. Prime interest rates
  2. Inflation rates
  3. Trends in the growth of the gross national product
  4. Unemployment rates
  5. Globalization of the economy
  6. Outsourcing
22
Q

Social Factors Present in the external environment:

A

Beliefs & Values
Attitudes & Opinions
Lifestyles

23
Q

Social factors present in external environment are Developed from (Six of them)

A 
Cultural conditioning 
Ecological conditioning 
Demographic makeup 
Religion 
Education 
Ethnic conditionin
24
Q

Political Factors: Political constraints on firms: Six of them

A
  • Fair-trade Decisions
  • Antitrust Laws
  • Tax Programs
  • Minimum Wage Legislation
  • Pollution and Pricing Policies
  • Administrative jawboning
25
Q

Ecology:

A

refers to the relationships among human beings and other living things and the air, soil, and water that supports them

26
Q

Eco-efficiency:

A

Company actions that produce more useful goods and services while continuously reducing resource consumption and pollution.

27
Q

Industry Environment :

A

The general conditions for competition that influence all businesses that provide similar products and services.

28
Q

Threat of Entry

Common Barriers to Entry: Six of them

A
  • Economies of Scale
  • Product Differentiation
  • Capital Requirements
  • Cost Disadvantages Independent of Size
  • Access to Distribution Channels
  • Government Policy
29
Q

An industry is a collection of

A

firms that offer similar products or services.

30
Q

Structural attributes are the

A

enduring characteristics that give an industry its distinctive character.

31
Q

Concentration refers to the extent to which

A

industry sales are dominated by only a few firms.

32
Q

Barriers to entry are the obstacles that

A

a firm must overcome to enter an industry.

33
Q

The difficulty in defining industry boundaries stems from three sources:

A
  • The evolution of industries over time creates new opportunities and threats
  • Industry evolution creates industries within industries
  • Industries are becoming global in scope
34
Q

Power curves depict the

A

fundamental structural trends that underlie an industry

35
Q

Access to personnel is affected by 4 factors:

A
  • Firm’s reputation as an employer
  • Local employment rates
  • Availability of people with the needed skills
  • Its relationship with labor unions.
36
Q

A supplier group is powerful if:

A

It is dominated by a few companies and is more concentrated than the industry it sells to
Its product is unique or at least differentiated, or if it has built-up switching costs
It is not obliged to contend with other products for sale to the industry
It poses a credible threat of integrating forward into the industry’s business
The industry is not an important customer of the supplier group

37
Q

A buyer group is powerful if:

A

It is concentrated or purchases in large volumes
The products it purchases from the industry are standard
The products it purchases from the industry form a component of its product and represent a significant fraction of its cost
It earns low profits
The industry’s product is unimportant to the quality of the buyers’ products or services
The industry’s product does not save the buyer money
The buyers pose a credible threat of integrating backward

38
Q

Operating Enviroment

A

Factors in the immediate competitive situation that affect a firm’s success in acquiring needed resources

39
Q

Operating environment is also called ________ or ______ Enviroment and includes the following competitor positions and profiling

A

Also called competitive or task environment
Includes competitor positions and customer profiling based on the following factors:
Geographic
Demographic
Psychographic
Buyer Behavior

MGMT 492 (7 decks)

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