Ch2 The History of Management Flashcards
an approach to dealing with conflict in which both parties indicate their preferences and then work together to find an alternative that meets the needs of both
Integrative conflict resolution
the exercise of control on the basis of knowledge, expertise, or experience
Bureaucracy
systems that can sustain themselves without interacting with their environments
Closed system
breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive
Motion study
an approach to dealing with conflict in which both parties give up some of what they want in order to reach agreement on a plan to reduce or settle the conflict
Compromise
an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives
Domination
timing how long it takes good workers to complete each part of their jobs
Time study
thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job
Scientific management
a graphical chart that shows which tasks must be completed at which times in order to complete a project or task
Gantt chart
systems that can sustain themselves only by interacting with their environments, on which they depend for their survival
Open systems
a group member whose work pace is significantly faster than the normal pace in his or her group
Rate buster
holds that there are no universal management theories and that the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place
Contingency approach
when workers deliberately slow their pace or restrict their work output
Soldiering
a set of interrelated elements or parts that function as a whole
System
when two or more subsystems working together can produce more than they can working apart
Synergy
