Ch1 Management

Question 1

the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment

Answer 1

Conceptual skills

Question 2

monitoring progress toward goal achievement and taking corrective action when needed

Answer 2

Controlling

Question 3

the informational role managers play when they share information with others in their departments or companies

Answer 3

Disseminator role

Question 4

the decisional role managers play when they respond to severe pressures and problems that demand immediate action

Answer 4

Disturbance handler role

Question 5

accomplishing tasks that help fulfill organizational objectives

Answer 5

Effectiveness

Question 6

getting work done with a minimum of effort, expense, or waste

Answer 6

Efficiency

Question 7

the decisional role managers play when they adapt themselves, their subordinates, and their units to change

Answer 7

Entrepreneur role

Question 8

the interpersonal role managers play when they perform ceremonial duties

Answer 8

Figurehead role

Question 9

train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company’s products or services

Answer 9

First-line managers

Question 10

the ability to work well with others

Answer 10

Human skills

Question 11

the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives

Answer 11

Leader role

Question 12

inspiring and motivating workers to work hard to achieve organizational goals

Answer 12

Leading

Question 13

the interpersonal role managers play when they deal with people outside their units

Answer 13

Liaison role

Question 14

getting work done through others

Answer 14

Management

Question 15

responsible for setting objectives consistent with top management’s goals and for planning and implementing subunit strategies for achieving these objectives

Answer 15

Middle managers

Question 16

the informational role managers play when they scan their environment for information

Answer 16

Monitor role

Question 17

an assessment of how enthusiastic employees are about managing the work of others

Answer 17

Motivation to manage

Question 18

the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises

Answer 18

Negotiator role

Question 19

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom

Answer 19

Organizing

Question 20

determining organizational goals and a means for achieving them

Answer 20

Planning

Question 21

the decisional role managers play when they decide who gets what resources and in what amounts

Answer 21

Resource allocator role

Question 22

the informational role managers play when they share information with people outside their departments or companies

Answer 22

Spokesperson role

Question 23

managers responsible for facilitating team activities toward goal accomplishment

Answer 23

Team leaders

Question 24

the specialized procedures, techniques, and knowledge required to get the job done

Answer 24

Technical skills

Question 25

executives responsible for the overall direction of the organization

Answer 25

Top managers