Ch2 Flashcards
– the manner in which work is organized, coordinated, and focused to produce a valuable product or service. Business processes are the collection of activities required to produce a product or service.
Business Processes
– is a computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping.
Transaction Processing Systems (TPS)
– keeps track of money paid to employees.
Payroll System
– is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.
Business Intelligence
– focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.
Decision-Support Systems (DSS)
– address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution.
Executive Support Systems (ESS)
– uses a web interface to present integrated personalized business content.
Portal
– displays on a single screen graphs and charts of key performance indicators for managing a company.
Digital Dashboard
– systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.
Enterprise Applications
– firms use this to integrate business processes in manufacturing and production, fi nance and accounting, sales and marketing, and human resources into a single software system.
Enterprise Systems/Enterprise Resource Planning (ERP) Systems
– (type of interorganizational system) firms use to help manage relationships with their suppliers. These systems help suppliers, purchasing fi rms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so they can source, produce, and deliver goods and services efficiently.
Supply Chain Management (SCM) Systems
– firms use this to help manage their relationships with their customers.
Customer Relationship Management (CRM) Systems
– enable organizations to better manage processes for capturing and applying knowledge and expertise.
Knowledge Management Systems (KMS)
– use of digital technology and the Internet to execute the major business processes in the enterprise.
Electronic Business/E-Business
– is the part of e-business that deals with the buying and selling of goods and services over the Internet.
Electronic Commerce/E-Commerce
– refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
E-Government
– is working with others to achieve shared and explicit goals.
Collaboration
– have a specific mission that someone in the business assigned to them.
Teams
– the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools—to engage their employees, customers, and suppliers.
Social Business
– their software operates on computers, mobile phones, and other wireless devices and includes features for sharing files as well as transmitting messages.
E-Mail and Instant Messaging (including Text Messaging)
– are a type of website that makes it easy for users to contribute and edit text content and graphics without any knowledge of web page development or programming techniques.
Wikis
– online 3-D environments populated by “residents” who have built graphical representations of themselves known as avatars.
Virtual worlds
– in an effort to reduce travel expenses and enable people in different locations to meet and collaborate, many companies, both large and small, are adopting videoconferencing and web conferencing technologies.
Virtual Meeting Systems
– an integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her true physical location.
Telepresence Technology
