ch.2

Question 1

All of the following are examples of business intelligence systems except a system that:

• addresses nonroutine decisions.
• tracks the flows of materials in a factory.
• summarizes and reports on a company’s basic operations.
• focuses on problems that are unique and rapidly changing.
• compares total annual sales figures for specific products to planned targets.

Answer 1

tracks the flows of materials in a factory.

Question 2

One example of a business process is shipping a product to a customer.

true/false

Answer 2

true

Question 3

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

• transaction processing
• automatic reporting
• knowledge management
• enterprise
• management information

Answer 3

enterprise

Question 4

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as:

transaction costs.

network costs.

agency costs.

switching costs.

procurement.

Answer 4

transaction costs

Question 5

To monitor the status of internal operations and the firm’s relations with the external environment, managers need which of the following types of system?

KWS

BIS

TPS

DSS

MIS

Answer 5

TPS

Question 6

Which of the following is a highly structured decision?

Creating a new product

Estimating the effect of changing costs of supply materials

Calculating the best trucking routes for product delivery

Granting credit to a customer

Forecasting new industry trends

Answer 6

Granting credit to a customer

Question 7

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor’s information and history. Which of the following systems will best meet these needs?

TPS with ESS capabilities

TPS with MIS capabilities

DSS with MIS capabilities

TPS with DSS capabilities

TPS

Answer 7

TPS with MIS capabilities

Question 8

According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are:

• environment, organization, structure, and tasks.
• technology, people, culture, and structure.
• organization, culture, management, and environment.
• tasks, technology, people, and structure.
• costs, tasks, structure, and management.

Answer 8

• tasks, technology, people, and structure.