Ch. 9 Renewal outcomes

Question 1

~ Need for change of management style
~ Training for new process/system
~ Appoint new management

Answer 1

Impacts on management

Question 2

~ New roles and task descriptions
~ Need for upskilling and training
~ Decentralisation of organisational structure
~ Restructuring

Answer 2

Impacts on employees

Question 3

~ May resist change, embrace the change or even promote the change
~ May require the business to target new customers or reconnect with existing customers

Answer 3

Impact on customers

Question 4

Business may operate in new market or have new methods for production after the change.

Answer 4

Impact on suppliers

Question 5

A process by which management reviews the overall performance of the organisation and its employees to determine how goals can be better reached

Answer 5

Performance management

Question 6

1. Set objectives
2. Measure performance
3. Feedback results
4. Identify needs

Answer 6

Reviewing performance

Question 7

Help an organisation to define and measure progress towards organisation goals
Once a change has been determined, a strategy to achieve the goal can be created

Answer 7

Key performance indicators (KPIs)

Question 8

~ Strategise - the objectives are established: What do we want to achieve?
~ Measure - the progress is measured: How are we going?
~ Evaluate - the performance is assessed: Did we achieve the objective?

Answer 8

Measuring performance using a KPI

Question 9

~ Motivating employees to perform
~ Providing guidance towards goal achievement
~ Alerting management to the risk of resistance

Answer 9

KPIs can assist

Question 10

An employer-directed separation strategy that occurs when an employer reduces the number of employees because a position is no longer required.

Answer 10

Redundancy