Ch 9 Flashcards
ab ___ of workers report being stressed during work day
ab 2/5ths
events that may cause stress response
presentation of noxious or biologically damaging stimuli, removal of reinforcements (pay), conflict situations (ex: working longer hours rather than
significance of walter canon
studied digestive function in cats and a human subject w gastric fistulas. when experienced frustration/conflict-> stomach secretions increased
significance of Hans Selye
postulated that stress has negative and positive aspects (eustress and distress)
established the concept of general adaption syndrome (alarm rxn, stage of resistance, stage of exhaustion)
significance of Brady’s executive monkey experiments
(monkey exposed to stress via requirment to press lever and adminster shock) analagous to stressful executives at work, linked to fatal health consequences
it is theorized that work stress arrises from a mistmatch of
capailities of employee and demands of job
according to the job demand control model, what makes a passive, high strain, low strain, and active job
passive- low decision, low demand
high strain- low decision, high demand
low strain- high decision, low demand
active- high strain, high demand
the effort-reward imalance model, developed by siegrist, states that what is likley to cause job stress
high effort, low rewards
top 5 work stress factors (2012)
#1 low salaries 2 lack opportunity for growth/advancment 3 too heavy workload 4 long hours 5 uncertain expectations
define shiftwork
working outside normal daylight hours
organization of work refers to
work process (how jobs designed and preformed) and organizational practices (MGMT and methods)
health effects of stress
coronary heart disease/ cardiovascular disease, sleep disturbance, mortality, musculoskeletal disorders, ulcers, health complaints, hypertension
center that conducts a survey of how frequently employees percieve work as stressful
National Opinion Research Center (conducts general social survery GSS) 17%=hightest reported 14 or more poor mental health days
job sectors w highest reporting of 14 or more poor mental health days
retail trade
transport and public utilites
services
(wholesale trade lowest)
job sectors w highest rate of anxiety, stress, and neurotic disorders
transport and public utlilites, finance, insurance, real estate
