Ch 9 Flashcards

1
Q

ab ___ of workers report being stressed during work day

A

ab 2/5ths

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2
Q

events that may cause stress response

A

presentation of noxious or biologically damaging stimuli, removal of reinforcements (pay), conflict situations (ex: working longer hours rather than

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3
Q

significance of walter canon

A

studied digestive function in cats and a human subject w gastric fistulas. when experienced frustration/conflict-> stomach secretions increased

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4
Q

significance of Hans Selye

A

postulated that stress has negative and positive aspects (eustress and distress)
established the concept of general adaption syndrome (alarm rxn, stage of resistance, stage of exhaustion)

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5
Q

significance of Brady’s executive monkey experiments

A

(monkey exposed to stress via requirment to press lever and adminster shock) analagous to stressful executives at work, linked to fatal health consequences

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6
Q

it is theorized that work stress arrises from a mistmatch of

A

capailities of employee and demands of job

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7
Q

according to the job demand control model, what makes a passive, high strain, low strain, and active job

A

passive- low decision, low demand
high strain- low decision, high demand
low strain- high decision, low demand
active- high strain, high demand

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8
Q

the effort-reward imalance model, developed by siegrist, states that what is likley to cause job stress

A

high effort, low rewards

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9
Q

top 5 work stress factors (2012)

A
#1 low salaries
2 lack opportunity for growth/advancment
3 too heavy workload
4 long hours
5 uncertain expectations
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10
Q

define shiftwork

A

working outside normal daylight hours

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11
Q

organization of work refers to

A

work process (how jobs designed and preformed) and organizational practices (MGMT and methods)

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12
Q

health effects of stress

A

coronary heart disease/ cardiovascular disease, sleep disturbance, mortality, musculoskeletal disorders, ulcers, health complaints, hypertension

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13
Q

center that conducts a survey of how frequently employees percieve work as stressful

A

National Opinion Research Center (conducts general social survery GSS) 17%=hightest reported 14 or more poor mental health days

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14
Q

job sectors w highest reporting of 14 or more poor mental health days

A

retail trade
transport and public utilites
services
(wholesale trade lowest)

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15
Q

job sectors w highest rate of anxiety, stress, and neurotic disorders

A

transport and public utlilites, finance, insurance, real estate

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16
Q

examples of occupations that experience PTSD

A

first responders, military vets, disaster rescue workers, police and fire department personell

17
Q

what is vulture neck

A

when one leans forward to better view a computer screen

18
Q

define burnout

A

syndrome consiting of emotional exhaustion and a sense of depersonalization and a feeling that one is less able to accomplish goals