CH. 8 - Cutting Off

Question 1

When cutting off, one should consider (timing), (clarifying), (voice), and (nonverbals).

Answer 1

Timing: early
Clarifying: why you are cutting off
Voice: tone, pitch, inflection
Nonverbal: avoid eye contact, hand signals

Question 2

Cutting off because of unproductive reasons:

Answer 2

-When comments go against purpose of group
-Someone is being hurtful
-Someone is being inaccurate
-When members are arguing
-When members are rescuing

Question 3

Cutting off because of productive reasons:

Answer 3

-In order to shift focus
-Near end of session

Question 4

What are some cognitive reasons for silence?

Answer 4

-Thinking/processing
-Not mentally present
-Confused
-Lack of trust/commitment

Question 5

What are some emotional reasons for silence?

Answer 5

-Fear/anxiety
-Intimidation by dominant member/leader

Question 6

What are some behavioral reasons for silence?

Answer 6

-Quiet by nature
-Not prepared (work towards motivating)

Question 7

Using warm ups such as ___ and ___ can help draw out members.

Answer 7

Dyads and rounds

Question 8

Eliciting responses by ___ ___, use of ___, and use of ___ can help draw out members.

Answer 8

-Written exercises
-Use of eyes
-Use of movement