Ch 789

Question 0

What’s active listening?

Answer 0

Giving attention to person trying to communicate with you. Repeat words!

Question 1

Majority of population are what type of learners?

Answer 1

Visual

Question 2

When you communicate with PT you should always

Answer 2

Display positive body language

Question 3

Most common example of positive happy facil expressions

Answer 3

Smile

Question 4

If you have eye contact with a person during conversation it means

Answer 4

There paying attention

Question 5

During personal conversation you should stand how far away

Answer 5

2-4 ft

Question 6

Most positive way of reinforcement for PT who has followed prescribed treatment and lost weight?

Answer 6

Pat on back

Question 7

What ? Do you say when PT comes for follow up

Answer 7

How have you been since the last visit

Question 8

Most common defense mechanism

Answer 8

Repression

Question 9

Meditation and prayers are what type of coping skills

Answer 9

Spiritual

Question 10

What are physical boundaries and emotional boundaries?

Answer 10

Personal space and self esteem

Question 11

Is it ok to look away while PT speaking

Answer 11

No

Question 12

When working with elderly always

Answer 12

Great warmly by name

Question 13

When providing PT ed your first task is

Answer 13

Acess PT ability to comprehend

Question 14

Purpose of documenting PT ed

Answer 14

Promotes continuity and consistency in care, improves efficiency and minimizes professional ability

Question 15

Communication between health care team should be?

Answer 15

Respectful and professional

Question 16

Type of way to resolve conflict between co workers?

Answer 16

I know this is fustrating

I can c y u feel that way

Question 17

Type of issue would u bring to office manager

Answer 17

Heated disagreement w/ coworkers

Question 18

What’s recommended personal performance goal

Answer 18

Honesty taking suggestion inituve planning

Question 19

Demonstrating what will help you advance ur career

Answer 19

Resourcefulness

Question 20

Another name for phone screening manual

Answer 20

Triage manual

Question 21

What info should be documented when PT call about med ?

Answer 21

All PT info, reason for call, phone number

Question 22

If phone rings while ur talking to PT say

Answer 22

Excuse me a moment

Question 23

What info u should document when on phone w. PT

Answer 23

Name, dob, phone #, initials, accurate message

Question 24

When obtaining messages from recording device u should always?

Answer 24

Priotize messages

Question 25

When scheduling appt you should always

Answer 25

Give 2 appt times confirm appt. Access type of appt

Question 26

What most approiate ? To ask when scheduling appt

Answer 26

Why there comming in

Question 27

Type of info needed when transmitting a prescription refill request

Answer 27

Med name. Dose. # refills, last dose, phamacy name n number

Question 28

What do you do if threatened

Answer 28

Document, notify office manager

Question 29

If person say there PT attorney n request info you should

Answer 29

Check PT chart verify attorney is authorized by PT