Ch 789 Flashcards
What’s active listening?
Giving attention to person trying to communicate with you. Repeat words!
Majority of population are what type of learners?
Visual
When you communicate with PT you should always
Display positive body language
Most common example of positive happy facil expressions
Smile
If you have eye contact with a person during conversation it means
There paying attention
During personal conversation you should stand how far away
2-4 ft
Most positive way of reinforcement for PT who has followed prescribed treatment and lost weight?
Pat on back
What ? Do you say when PT comes for follow up
How have you been since the last visit
Most common defense mechanism
Repression
Meditation and prayers are what type of coping skills
Spiritual
What are physical boundaries and emotional boundaries?
Personal space and self esteem
Is it ok to look away while PT speaking
No
When working with elderly always
Great warmly by name
When providing PT ed your first task is
Acess PT ability to comprehend
Purpose of documenting PT ed
Promotes continuity and consistency in care, improves efficiency and minimizes professional ability
Communication between health care team should be?
Respectful and professional
Type of way to resolve conflict between co workers?
I know this is fustrating
I can c y u feel that way
Type of issue would u bring to office manager
Heated disagreement w/ coworkers
What’s recommended personal performance goal
Honesty taking suggestion inituve planning
Demonstrating what will help you advance ur career
Resourcefulness
Another name for phone screening manual
Triage manual
What info should be documented when PT call about med ?
All PT info, reason for call, phone number
If phone rings while ur talking to PT say
Excuse me a moment
What info u should document when on phone w. PT
Name, dob, phone #, initials, accurate message
