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MIS 4500 > CH 7 > Flashcards

CH 7 Flashcards

1
Q

what are the 2 methods of acquiring IT services

A

make or buy

now usually buy

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2
Q

when purchasing IS what types of software are there to decide between

A

general purpose software (independent of business process) ex. email , MS word - easier to implement

software/IS supports business process
ex. sage accounting, EPR SAP

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3
Q

what things should you consider when choosing and IST provider

A

fit or not

reputation

cost

upgrading and updating

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4
Q

what kind of question should you ask to determine if the product is a good fit or not

A

does software meet business needs?

to know, you need to try with your data

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5
Q

what kind of question should you ask to determine if the product has a good reputation or not

A

how long has this software package been on the market,

who have been using it,

what are the comments about the software package

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6
Q

what kind of question should you ask to determine if the product is a good cost or not

A

what is the total cost of ownership for suing software in the first five years

calculate TCO with
software, hardware, cust/install, training, maintenance, service fee

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7
Q

what kind of question should you ask to determine if the product is a good future investment (updating/upgrading)

A

what will the upgrading look like

how frequent the upgrading will be

will there be an upgrading cost, if yes, how much

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8
Q

what are 4 things to beware of for IST sourcing

A

compatibility

standard vs enterprise version

tangible vs intangible benefits

extensive vs little customization

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9
Q

what question should be asked to determine compatibility

A

will the new system work with the existing one

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10
Q

what is enterprise software

A

has more features
is more customizable
is more expensive

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11
Q

what is a tangible benefit

A

a benefit that is measurable (more clients processed)

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12
Q

what is an intangible benefit

A

a benefit that is not measurable like ease of use

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13
Q

what is a disadvantage of having a highly customizable system

A

can be difficult to maintain and upgrade

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14
Q

what is an advantages of have a system with little customization

A

easier to maintain and upgrade

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15
Q

should you have a standardized system or not?

A

if you are a global firm you probably need to have multiple languages/currencies supported, and multiple tax jusrisictions supported

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16
Q

what is an on premise software

A

you buy a software license and install the software on the orgs server

support maintain, and upgrade it in house

17
Q

what is a cloud service or cloud computing

A

pay a subscription fee

available over the internet

no need to build or maintain infrastructure or software

vendor does everything (install, maintains, support, upgrade, cust)

18
Q

what are the 3 types of cloud computing

A

IaaS (infrastructure as a service)

PaaS (platform as a service)

Saas (software as a service)

19
Q

what is IaaS

A

provides on-demand access to computing resources such as servers, storage, networking, and virtualization

20
Q

what is PaaS

A

delivers a framework for developers that they can build upon and use to create customized applications. All servers, storage, and networking can be managed by the enterprise or a third-party provider while the developers can maintain management of the applications.

21
Q

what is SaaS

A

provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider.

22
Q

what are benefits of cloud computing

A

no upfront large capitol investment

faster deployment

scale up or down as required

no need to maintain or upgrade

access the service or data from anywhere as long as there is internet

ability to handle peaks in processing

focusing management attention on core business

high availability across multiple data centers

better diaster recovery

23
Q

what are potential concerns for cloud computing

A

loss of control

high dependence on network

difficulty of migrating from one cloud vendor to another

24
Q

what is outsourcing

A

hire and external contractor to develop and/or operate an IS

25
Q

what are some things you can outsource

A

software development

IT service outsource
(call center, support services, network support)

26
Q

what are the levels of outsourcing scope

A

selective/partial

full

27
Q

what is selective/partial outsourcing

A

usually for medium or large orgs - they only outsource part of a service but also have internal IT

28
Q

what is full outsourcing

A

used by small orgs - outsourcing of all IST

can pay per visit/fix or have a monthly/annual service fee

29
Q

what are some issues associated with outsourcing

A

service reqs outside scope

shadow IT

lower quality service

30
Q

what should an outsourcing contract include

A

duration
start date and end date
payment
contact
service level agreement

31
Q

what should be included in an SLA

A

availability and expected performance of the service

incident response time

problem resolution time

penalties for non-compliance

32
Q

what is onshoring

A

using an outsourcing provider that is in the same country as your org

33
Q

what is offshoring

A

when the IS function uses contractor services in a distant land

can give you substancial reduced labour costs

34
Q

what certification should you be looking for in a software dev company

A

CMM level 5 (capability maturity model)

35
Q

what is CMM level 5

A

developed by software engineering institute (SEI) 1984

advancing software engineerign metholodology by ensuring the software dev process is org, streamlined to deliver high quality with predictiable budjet and timeline

36
Q

what does ISO 9001 specify (similar to CMM)

A

minimal acceptable quality level for software processes

37
Q

what is the diffrence between CMM and ISO

A

cmm is more explicit in defning the means to be used to make processes more reliable and predictable

38
Q

what are some challenges with outsourcing

A

blackswan events - covid 19

losing core knowlede/capabilities

intellectual property rights

political considerations

39
Q

what is backsourcing

A

when a company takes back previously outsourced activities ,skills, assets and makes them in house

there can be partial or complete reversal

MIS 4500 (4 decks)

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