Ch. 6 - Organizational Learning

Question 1

training

Answer 1

the process through which the knowledge and skills of employees are enhanced

Question 2

learning

Answer 2

the process by which change in knowledge or skills is acquired through education or experience

Question 3

declarative knowledge

Answer 3

a body of knowledge about facts and things;

often compared with procedural knowledge

Question 4

knowledge compilation

Answer 4

the body of knowledge acquired as a result of learning

Question 5

procedural knowledge

Answer 5

a body of knowledge about how to use information to address issues and solve problems;
often compared with declarative knowledge

Question 6

computer-baed training

Answer 6

a method of training that utilizes computer technology to enhance the acquisition of knowledge and skills

Question 7

programmed instruction

Answer 7

the most basic computer-based training that provides for self-paced learning

Question 8

intelligent tutoring systems

Answer 8

a sophisticated type of computer-based training that uses artificial intelligence to customize learning to the individual

Question 9

interactive multimedia training

Answer 9

a type of computer-based training that combines visual and auditory information to create a realistic but nonthreatening environment

Question 10

virtual reality training

Answer 10

a type of computer-based training that uses three-dimensional computer-generated imagery

Question 11

business games

Answer 11

a method of training that simulates a business environment with specific objectives to achieve and rules for trainees to follow

Question 12

role playing

Answer 12

a training method directed primarily at enhancing interpersonal skills in which training participants adopt various roles in a group exercise

Question 13

behavior modelling

Answer 13

a method of training that makes use of imitative learning and reinforcement to modify human behavior

Question 14

error management training

Answer 14

a system of training in which employees are encouraged to make errors, and then learn from their mistakes

Question 15

management development

Answer 15

the process by which individuals serving in management or leadership positions are trained to better perform the job

Question 16

melting pot conception

Answer 16

a concept behind facilitating relationships among people of different cultures based on them relinquishing their individual cultural identities to form a new, unified culture as a means of coexisting;
often contrasted with multicultural conception

Question 17

cultural diversity training

Answer 17

a method of training direct at improving interpersonal sensitivity and awareness of cultural differences among employees

Question 18

expatriate

Answer 18

a person native to one country who serves a period of employment in another country

Question 19

sexual harassment

Answer 19

unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that creates an intimidating, hostile, or offensive work environment

Question 20

quid pro quo sexual harassment

Answer 20

a legal classification of harassment in which specified organizational rewards are offered in exchange for sexual favors;
often compared with hostile environment sexual harassment

Question 21

hostile environment sexual harassment

Answer 21

a legal classification of sexual harassment in which individuals regard conditions in the workplace (such as unwanted touching or off-color jokes) as offensive;
often compared with quid pro quo sexual harassment

Question 22

mentor

Answer 22

typically an older and more experienced person who helps to professionally develop a less experienced person

Question 23

protege

Answer 23

typically a younger and less experienced person who is helped and developed in job training by a more experienced person

Question 24

executive coaching

Answer 24

an individualized developmental process for business leaders provided by a trained professional (the coach)

Question 25

transfer of training

Answer 25

the degree of generalizability of the behaviors learned in training to those behaviors evidenced on the job that enhance performance

Question 26

reaction criteria

Answer 26

a standard for judging the effectiveness of training that refers to the reactions or feelings of individuals about the training they received

Question 27

learning criteria

Answer 27

a standard for judging the effectiveness of training that refers to the amount of new knowledge and skills acquired through training