Ch. 6- Motivating employees

Question 1

Motivation

Answer 1

The factors that influence the behaviour of employees towards achieving set business goals

Question 2

Labour productivity

Answer 2

A measure of the efficiency of employees by calculating the output per employee

Question 3

Absenteeism

Answer 3

Employees’ non-attendance at work without good reason

Question 4

Labour turnover

Answer 4

The rate at which employees leave a business

Question 5

The theory of economic man

Answer 5

the view that humans are only motivated by money

Question 6

Piece-rate

Answer 6

Paying employees for each unit produced

Question 7

Hygiene factors

Answer 7

The factors that must be present in the workplace to prevent job dissatisfaction

Question 8

Motivators

Answer 8

The factors that influence a person to increase their efforts

Question 9

Job dissatisfaction

Answer 9

How unhappy and discontent a person is with their job

Question 10

Financial rewards

Answer 10

Cash and non-cash rewards paid to employees which are often used to motivate employees to increase their efforts

Question 11

Non-financial rewards

Answer 11

Methods used to motivate employees that do not involve giving any financial reward

Question 12

Hourly wage rate

Answer 12

A payment to employees based on a fixed amount for each hour worked

Question 13

Salary

Answer 13

A fixed annual payment to certain grades and types of staff not based on hours worked or output

Question 14

Piece-rate

Answer 14

A payment to employees based on the number of units produced

Question 15

Commission

Answer 15

A payment to sales staff based on the value of the items they sell

Question 16

Bonus

Answer 16

An additional reward paid to employees for achieving targets set by managers

Question 17

Performance-related pay

Answer 17

a bonus scheme used to reward staff for performing to the required standard

Question 18

Fringe benefits

Answer 18

non-cash rewards often used to recruit or retain employees and to recognise the status of certain employees

Question 19

Profit sharing

Answer 19

An additional payment to employees based on the profits of the business

Question 20

Job rotation

Answer 20

Increasing variety in the workplace by allowing employees to switch from one task to another

Question 21

Job enlargement

Answer 21

Increasing or widening tasks to increase variety for employees

Question 22

Job enrichment

Answer 22

Organising work so that employees are encouraged to use their full abilities

Question 23

Job satisfaction

Answer 23

How happy and content a person is with their job

Question 24

Quality circles

Answer 24

Groups of employees who meet regularly to discuss work-related problems

Question 25

Team working

Answer 25

Organising production so that groups of employees complete the whole unit of work

Question 26

Delegation

Answer 26

Passing responsibility to perform tasks to employees lower down in the organisation