Ch 5 Communications Flashcards
Some characteristics of interpersonal communications include
Informal language Informal nonverbal clues Frequent changes of the speaker and listener roles Spontaneity Formality Intensity
Interpersonal communications-sender
Company officer-verbal and nonverbal communication
Interpersonal communication- message
Content that the sender is trying to communicate. May consist of multiple human senses, sight, hearing, taste, smell, touch
Interpersonal communication-receiver
Individual whom the sender is trying to communicate
Interpersonal communication-feedback to the sender
Reaction to the receiver to the message and it’s tone.
Interpersonal communication-interference
Anything that may prevent the receiver from understanding the message
What factors do senders encode their messages based on
Education level
Position of authority
Personal or ethnic background
Other characteristics
What are the 5 general purposes for interpersonal communication
Learn Relate Influence Play (entertain) Help
Engage in dual perspective
Verbal components of interpersonal communication
Be aware of the receivers frame of reference
Take responsibility for personal feelings and thoughts
Verbal components of interpersonal communication
When conveying personal opinion, use “I”, avoid “you”
Show respect for the feelings and thoughts of the other person
Verbal components of interpersonal communication
Avoid trying to project personal feelings onto someone else
Try to gain accuracy and clarity in speaking
Verbal components of interpersonal communication
Avoid abstract language that can cause misunderstanding
Be aware of any special needs of the receiver
Verbal components of interpersonal communication
Speak slowly and face them if deaf or hard of hearing
Avoid speaking or addressing a problem while angry or otherwise experiencing strong emotion
Verbal components of interpersonal communication
Pause and place conversation on hold until emotions are under control
Nonverbal communication consists of the following elements
Body language
Vocal tone and inflection
Personal appearance
Listening skills
Attending (focusing)
Paying strict attention to the speaking and ignoring any other distractions
Listening skills
Understanding-3 actions
Decoding the message and assigning meaning
Listening skills
Remembering
Retaining information both short and long term
Listening skills
Evaluating
Critically analyzing information to determine accuracy, separating fact from opinion
Listening skills
Responding
Proving feedback to the sender indicating the message or information has been understood
The fear of public speaking can be overcome through
Practice Public speaking classes Private or civic organizations (toastmasters international) Instructor training programs Good preparation Watch and analyze other presentations
What is oral communication
Process of engaging with individuals or groups using spoken language
Daily oral communication with the crew includes
Issuing crew assignments Passing along info Career counseling Assigning tasks Receiving reports
When issuing instructions to the crew, company officers should
Choose words carefully
Deliver message clearly and concisely
Validate understanding
