Ch 5 Communications

Question 1

Some characteristics of interpersonal communications include

Answer 1

Informal language
Informal nonverbal clues
Frequent changes of the speaker and listener roles
Spontaneity
Formality
Intensity

Question 2

Interpersonal communications-sender

Answer 2

Company officer-verbal and nonverbal communication

Question 3

Interpersonal communication- message

Answer 3

Content that the sender is trying to communicate. May consist of multiple human senses, sight, hearing, taste, smell, touch

Question 4

Interpersonal communication-receiver

Answer 4

Individual whom the sender is trying to communicate

Question 5

Interpersonal communication-feedback to the sender

Answer 5

Reaction to the receiver to the message and it’s tone.

Question 6

Interpersonal communication-interference

Answer 6

Anything that may prevent the receiver from understanding the message

Question 7

What factors do senders encode their messages based on

Answer 7

Education level
Position of authority
Personal or ethnic background
Other characteristics

Question 8

What are the 5 general purposes for interpersonal communication

Answer 8

Learn
Relate
Influence 
Play (entertain)
Help

Question 9

Engage in dual perspective

Verbal components of interpersonal communication

Answer 9

Be aware of the receivers frame of reference

Question 10

Take responsibility for personal feelings and thoughts

Verbal components of interpersonal communication

Answer 10

When conveying personal opinion, use “I”, avoid “you”

Question 11

Show respect for the feelings and thoughts of the other person

Verbal components of interpersonal communication

Answer 11

Avoid trying to project personal feelings onto someone else

Question 12

Try to gain accuracy and clarity in speaking

Verbal components of interpersonal communication

Answer 12

Avoid abstract language that can cause misunderstanding

Question 13

Be aware of any special needs of the receiver

Verbal components of interpersonal communication

Answer 13

Speak slowly and face them if deaf or hard of hearing

Question 14

Avoid speaking or addressing a problem while angry or otherwise experiencing strong emotion

Verbal components of interpersonal communication

Answer 14

Pause and place conversation on hold until emotions are under control

Question 15

Nonverbal communication consists of the following elements

Answer 15

Body language
Vocal tone and inflection
Personal appearance

Question 16

Listening skills

Attending (focusing)

Answer 16

Paying strict attention to the speaking and ignoring any other distractions

Question 17

Listening skills

Understanding-3 actions

Answer 17

Decoding the message and assigning meaning

Question 18

Listening skills

Remembering

Answer 18

Retaining information both short and long term

Question 19

Listening skills

Evaluating

Answer 19

Critically analyzing information to determine accuracy, separating fact from opinion

Question 20

Listening skills

Responding

Answer 20

Proving feedback to the sender indicating the message or information has been understood

Question 21

The fear of public speaking can be overcome through

Answer 21

Practice
Public speaking classes
Private or civic organizations (toastmasters international)
Instructor training programs
Good preparation
Watch and analyze other presentations

Question 22

What is oral communication

Answer 22

Process of engaging with individuals or groups using spoken language

Question 23

Daily oral communication with the crew includes

Answer 23

Issuing crew assignments
Passing along info
Career counseling 
Assigning tasks
Receiving reports

Question 24

When issuing instructions to the crew, company officers should

Answer 24

Choose words carefully
Deliver message clearly and concisely
Validate understanding