Ch 4-human Resource Management

Question 1

Planning process step 1

Answer 1

Identify-Identify a problem that requires a response. The problem may be an emergency situation or non-emergency incident

Question 2

Planning process step 2

Answer 2

Select-Choose the appropriate response to the problem, according to the desired goals, outcomes, and objectives

Question 3

Planning process step 3

Answer 3

Design-Determine the steps required to meet the selected goals, outcomes, and objectives

Question 4

Planning process step 4

Answer 4

Implement-Perform the selected activity or supervise crewmembers in the activity that will mitigate the problem

Question 5

Planning process step 5

Answer 5

Evaluate-Determine the effectiveness of the activities and meeting the goals or outcomes. Effectiveness may be immediate, such as the successful extrication of a victim, or it may be prolonged, such as the improved relationship of crew members

Question 6

Company officers may be required to plan the following:

Answer 6

Station duties, tasks, projects, activities for members
Preincident planning
Company level training/inspections

Question 7

Plan alterations-To make a recommendation for modification, a company officer should document:

Answer 7

Situation description
Justification for recommendation
Recommended alteration
Projected outcome of alteration

Question 8

In regards to sexual harassment, company officers must know and understand the following

Answer 8

Laws that govern workplace behavior
Behaviors that constitute sexual harassment and create a hostile environment
Local reporting process for sexual harassment
Employee/member rights in such cases

Question 9

What is the first step for the company officer when dealing with absenteeism

Answer 9

Gather all of the information concerning a particular incident through communication with the member

Question 10

Conflict behaviors-passive

Answer 10

Occurs when people hide their own emotions so the others do not know how they feel. The goal of past behaviors to appease others in avoid conflict at any cost

Question 11

Conflict behaviors - aggressive

Answer 11

Occurs when people express their emotions openly and use threatening behaviors toward people or objects that violate the rights of others. The goal is to dominate the situation or other person and win, which forces the other person to lose. (Win-lose situation)

Question 12

Conflict behaviors - passive/aggressive

Answer 12

Occurs when people express negative feelings, resentment, and aggression in an assertive, passive ways (procrastination,stubbornness, and refusal to communicate)

Question 13

Conflict behaviors-assertive

Answer 13

Occurs when people express their emotions honestly independent rates without hurting others. The goal of a certain our communication and mutual respect, fair play, and compromise between the right and needs of the two parties involved in the conflict. The personal rights of other people are not violated, in the thoughts, feelings, and beliefs for the individual or expressed an honest an appropriate manner

Question 14

7 steps for conflict resolution

Answer 14

Step 1 recognize the conflict, stop from happening
Step 2 determine what the conflict is and who is involved
Step 3 determine if department policies, procedures, rules, regulations have been violated
Step 4 determine the solution based on policy, experience, and supervisor input
Step 5 determine if issues should be solved individually or as group
Step 6 implement conflict resolution plan and set expectations
Step 7 follow up, ensure resolve, keep supervisor informed

Question 15

What are some possible reasons people may break the rules

Answer 15

Resentment
Boredom
Ignorance
Stress

Question 16

Preventative action

Answer 16

Hold an individual counseling interview to correct the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or progressing to a more serious offense.

Question 17

Corrective action

Answer 17

Use corrective action when a member repeats a violation for which preventable action was taken, commits a different violation, or commits a serious violation as a first offense. This is always done in writing. Give letter in person or certified mail with a return receipt requested, to guarantee that it is received.

Question 18

Discipline in the fire and emergency services is designed to

Answer 18

Change behavior
Ensure compliance with rules, regulations, standards, and procedures
Provide direction

Question 19

Punitive action

Answer 19

Give the employee notice of possible sanction. Use this action when a member either continues to exhibit inappropriate behaviors despite earlier corrective efforts, or commits a serious violation or organizational rules as a first offense.