Ch 5-7 Flashcards
1
Q
Bodily movements, gestures, nods , eye contact
A
Nonverbal prompts
2
Q
Intentional use of “um” “uh-huh” “sure”
A
Vocal and verbal prompts
3
Q
Statements, requests, questions(most common)
A
Different types of probes
4
Q
Brief verbal and nonverbal interventions designed to let clients know that you are with them or encourage them to talks further
A
Prompts
5
Q
Discussing the helper-client relationship
A
Immediacy
6
Q
The tendency to withhold bad news even when it is in the others interest to hear it
A
Mum effect
