Ch 1-4

Question 1

Help clients manage their problems in living more effectively

Answer 1

Primary goals of helper

Question 2

Help clients become better at helping themselves

Answer 2

Secondary goals of helper

Question 3

Knowing “how” rather than “what”

Answer 3

Wisdom

Question 4

Unconditional positive regard, accurate empathy, genuineness

Answer 4

Relationship quality

Question 5

Foundational value

Answer 5

Respect

Question 6

The value that orients helpers in every interaction with their clients

Answer 6

Empathy

Question 7

Authenticity, being “real”

Answer 7

Genuineness

Question 8

Responsibility-focused value

Answer 8

Empowerment

Question 9

Outcome-focused value

Answer 9

Action

Question 10

Requirements for dialogue in helping:

Answer 10

Turn taking
Connecting
Mutual influencing
Co-creating outcomes

Question 11

SOLER stands for

Answer 11

Face the client SQUARELY 
adopt an OPEN posture 
At times, LEAN towards eachother 
Maintain good EYE contact 
Be RELAXED or as natural as possible

Question 12

Forms of inadequate listening

Answer 12

Non-listening
Partial listening
Tape recorder listening
Rehearsing

Question 13

Why do people seek help?

Answer 13

To deal with problems in living

To uncover missed opportunities/live more fully