CH. 4: THERAPEUTIC COMMUNICATION Flashcards
1
Q
importance of communication is because of?
A
foundation for all patient care
2
Q
the communication cycle involve how many people exchanging information?
A
two or more
3
Q
communication cycle involves what?
A
involves sending and receiving messages
4
Q
what are the four elements of the communication cycle?
A
speaking, listening, gestures or body language, and writing
5
Q
what does the sender do at the beginning of the cycle?
A
encodes a message
6
Q
what must the receiver do with the encoded message?
A
receiver must decode the meaning of the message
7
Q
where does the feedback of the message take place?
A
feedback takes place after receiver has decoded message sent by sender
