Ch 4 Mani Flashcards
The act of successfully sharing information between 2 people Or groups of people So that the information is successfully understood is known as
Effective communication
An important strategy to use when conducting a client consultation is known as
Reflective listening
One of the most important communications you will have with your client is the
Meet and greet
What tool can be used to put your clients at ease About your technical skills and abilities
Client consultation
When you help a client determine the ideal length and nail shape consider the shape of the finger tips the nail bed and
Client lifestyle
When conducting a client consultation with the 1st time client how much time should you schedule for the consultation
5 to 15 minutes
What is the very 1st thing you should do when meeting a new client
Smile
When is it appropriate to argue with the client
Never
If a client is dissatisfied with Work and you are trying to find out why what is one of the 1st steps you should take
Ask for specifics
As you interact and communicate with your fellow coworkers remember to treat everyone with
Respect
In dealing with conflicts that may occur between coworkers it is important to remain
Neutral
When bringing issues or problems to your supervisor or salon manager it is important to be a
Problem solver
One of the ways you can Participate Proactively in your career success is by approaching your employee evaluation sessions
Positively
The best way to understand others is to begin with a firm understanding of
Yourself
Some people create conflict wherever they go these people are most likely feeling
In secure
