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Cosmo > Ch. 4 Communications > Flashcards

Ch. 4 Communications Flashcards

1
Q

The key to operating effectively and many professions is to

A

Understand

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2
Q

The best way to understand others is to begin with a firm understanding of

A

Your self

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3
Q

What are good relationships built on

A

Good communication

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4
Q

Feeling happy calm and confident is when you feel

A

Secure

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5
Q

Feeling worried anxious and overwhelmed our feelings of

A

Insecurity

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6
Q

True or False: The deciding factor in whether relationship is going to be rewarding or demoralizing is how much the other party is willing to give

A

True

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7
Q

The act of successfully sharing information between two people so it’s fully understood

A

Effective communication

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8
Q

Other than communicating words how else to people communicate

A

Voice inflections, body language, facial expressions, and visual tools (ex. swatch book)

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9
Q

How should you ask the first time you meet a client

A

Polite friendly and inviting

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10
Q

What is the purpose of the client consultation

A

Determines the clients needs and how to achieve desired look

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11
Q

A new client should arrive approximately_______________ahead of her or his appointment to complete the consultation card

A

15 minutes

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12
Q

True or False: The client consultation is the single most important part of any service

A

True

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13
Q

How often should a client consultation be performed

A

Every visit or every other visit

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14
Q

What tools should you prepare for a client consultation

A

Style, swatch books, and portfolio

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15
Q

One key to a successful client consultation is to make sure the client is___________during the process

A

Comfortable

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16
Q

Before making a recommendation to a client about a particular style or look, you should obtain the clients_________to do so

A

Lifestyle

17
Q

Which of the following is an example of a client styling parameter
Hair type
Ability
Face shape

A

All of them

18
Q

At the end of the clients assessment you should not begin service until the client_____with your plan before proceeding

A

Agrees

19
Q

What should you do when a scheduling mixup occurs

A

Be polite and never argue the point of which one of you is correct

20
Q

True or false: once you master your hair styling skills, you never have an unhappy client

A

False

21
Q

How do you deal with unhappy clients

A

Find out why the client is unhappy and tactfully explain the reasons why you cannot make changes and call a more experienced stylist or salon managers for help

22
Q

True or false to become a successful stylist, you should only work with client to share your own age, style, and social background

A

False

23
Q

What is the best way to decide how to address your new clients

A

Always use their first name

24
Q

True or false you do not need to follow the basic rules of professionalism when working with younger clients because most of them do not understand proper etiquette

A

False

25
Q

You are performing in consultation on a stylist, younger client when she uses slang terms to describe how she would like to look. You have no idea what the words mean what should you do next

A

Explain that you were unfamiliar with that term in ask her to explain what it means

26
Q

True or false it is unwise to become a client’s counselor career guide them to sounding board or motivational coach

A

False

27
Q

True or false you disagree with a few of the rules and salon where you work; is it OK for you to confide that to your clients

A

False

28
Q

True or false it is acceptable for you to ask to see the criteria on which you will be evaluated

A

True

29
Q

At the end of every meeting you should

A

Thank manager for the time

30
Q

True or false: once you get to know your clients really well, you will always be able to understand what they want

A

False

Cosmo (12 decks)

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