Ch 4 & 5 Flashcards
Also known as the “needs assessment”
Client consultation
Verbal communication with a client that determines the clients needs and how to achieve the desired results
Client consultation
Act of sharing information between two people or groups of people so that info is successfully understood
Effective communication
Listening to the client and then repeating in your own words what you think the client is telling you
Reflective listening
People who create conflict wherever they go typically do so because they are feeling
Insecure
In handling a unhappy client, the ultimate goal is
Make the client happy enough to pay for the service and return
Step 6 of the 10 step consultation method is
Show & tell
The ability to understand people is_______ to the success of a cosmetologist
Key
To eat clients _______ and loyalty you should set aside a few minutes to take clients on a tour of the salon, smile, be yourself.
Trust
If a client requests a specific cut or color that she has seen on a celeb, you should _____ explain whether the look is right for the client
Diplomatically
If you have clients that are habitually ______ it is recommended that you ask them to arrive earlier than their actual appointment time
Late
When you meet an older client for the first time, it is recommended that you address her with a _______ such as mrs. smith
Honorific
It’s best to avoid using ________ terms when conversing with clients
Slang
As a cosmetologist do not attempt to fulfill the role of ______, career guide, parental sounding board, and motivational coach for your clients
Counselor
If client is revealing personal details, it is recommended that you change the subject or
Walk away from client
You should be open and honest in all of your communications with coworkers but you must also be
Sensitive
When you need to speak with your manager about an issue or problem, it is recommended that you
Think of possible solutions
The document also known as a client questionnaire or consultation card
Intake form
Instead of client, patrons of day spas are commonly called
Guests
Term commonly used for patrons of medical spas is
Clients
Disease that breaks down the body’s immune system; cause by human immunodeficiency virus (HIV)
Acquire immune deficiency syndrome (AIDS)
Immunity the body develops after overcoming disease through inoculation ( vaccine) or exposure to natural allergens
Acquired immunity
Reaction caused by extreme sensitivity to certain foods, chemicals, or other normally harmless substances
Allergy
Chemical germicides formulated for use on skin; regulated by FDA
Antiseptics
Showing no symptoms or signs of infection
Asymptomatic
Short rod shaped bacteria; most common bacteria and produce diseases such as tetanus, typhoid fever, TB, and diphtheria
Bacilli
One celled organism that have both plant and animal characteristics: some are harmful, some harmless
Bacteria (singular bacterium)
Capable of destroying bacteria
Bactericidal
Division of bacteria cells into two new cells called daughter cells
Binary fission
Number of viable organisms in or on an object or surface or the organic material on a surface or object before decontamination or sterilization
Bioburden
Disease causing microorganisms carrier in the body by blood or body fluids such as hepatitis or HIV
Bloodborne pathogens
Detergents that break down stubborn films and remove the residue of pedicure products such as scrubs, salts, and masks
Chelating soaps (detergents)
Round shaped bacteria that appear singly or in groups. (Staphylo, strepto, diplo)
Cocci
Disease spread from one person to another person such as common cold, ringworm, conjunctivitis (pink eye), viral infections, and natural nail or toe and foot infections
Contagious disease (communicable disease)
The presence of blood or other potentially infectious materials on an items surface or visible debris or residues such as dust, hair, and skin
Contamination
The removal of blood or other potentially infectious materials on an items surface and the removal of visible debris or residue such as dust, hair, and skin
Decontamination
Determination of the nature of a disease from its symptoms and or diagnostic tests. Federal regulations prohibit salon professionals from performing a diagnosis
Diagnosis
Spherical bacteria that grow in pairs and cause diseases such as pneumonia
Diplococci
Transmission of blood or body fluids through touching, kissing, coughing, sneezing and talking
Direct transmission
Abnormal condition of all or part of the body or its systems or organs that makes the body incapable of carrying on normal function
Disease
Chemical products that destroy all bacteria, fungi, and viruses ( but not spores) on surfaces
Disinfectants
Chemical process that uses specific products to destroy harmful organisms (except bacterial spores) on environmental surfaces
Disinfection
Ability to produce an effect
Efficacy
Contact with nonintact (broken) skin, blood, body fluid or other potentially infectious materials that is the result of the performance of an employees duties
Exposure incident
Slender hairlike extensions used by bacilli and spirilla for locomotion (moving about). May also be called cilia
Flagella
Microscopic plant parasites which includes molds mildews and yeasts; can produce contagious diseases such as ringworm
Fungi ( singular fungus)
Capable of destroying fungi
Fungicidal
Bloodborne virus that causes disease and can damage the liver
Hepatitis
Disinfectants that are effective for clearing blood and body fluids
Hospital disinfectants
Abbreviated HIV, causes AIDS
Human immunodeficiency virus
HPV, also know as plantar warts, a virus that can infect the bottom of the foot and resembles small black dots usually in clusters
Human papilloma virus
The ability of the body to destroy and resist infection. Immunity against disease can be either natural or acquired and is a sign of good health
Immunity
Transmission of blood or body fluids through contact with an intermediate contaminated object such as a razor, extractor, nipper, or an environmental surface
Indirect transmission
Invasion of body tissues by disease causing pathogens
Infection
Methods used to eliminate or reduce the transmission of infectious organisms
Infection control
Caused by or capable of being transmitted by infection
Infectious
Disease caused by pathogenic microorganisms that enter the body; may or may not be spread from one person to another
Infectious disease
Condition in which the body reacts to injury irritation or infection characterized by redness heat pain and swelling
Inflammation
An infection such as a pimple or abscess that is confined to a particular part of the body and appears as a lesion containing pus
Local infection
MSDS, info compiled by the manufacturer about product safety including the names of hazardous ingredients safe handling and use procedures precautions to reduce the risk of accidental harm or overexposure and flammability warnings
Material safety data sheet
MRSA, type of infectious bacteria that is highly resistant to conventional treatments such as antibiotics
Methicillin resistant staphylococcus aureus
Any organisms of microscopic Or submicroscopic size
Microorganism
Fungus that effects plants or grows on inanimate objects but does not cause infection in the salon
Mildew
Self movement
Motility
Also know as reusable; items that can be cleaned, disinfected, and used on more than one person even if the item is accidentally exposed to blood or body fluid
Multi-use
Microscopic germ that normally exists in tap water in small numbers
Mycobacterium fortuitum
Immunity that is partly inherited and partly developed through healthy living
Natural immunity
Harmless microorganisms that may perform useful functions and are safe to come in contact with since they do not cause disease
Nonpathogenic
Item that is made or constructed of a material that has no pores or openings and can’t absorb liquids
Nonporous
Illness resulting from conditions associated with employment such as a prolonged and repeated overexposure to certain products or ingredients
Occupational disease
Organisms that grow feed and shelter on or in another organism (a host) while contributing nothing to the survival of that organism; must have a host to survive
Parasites
Disease caused by parasites such as lice & mites
Parasitic disease
Harmful microorganisms that can cause disease or infection in humans when they invade the body
Pathogenic
Disease produced by organisms including bacteria viruses fungi and parasites
Pathogenic disease
Power tuberculocidal disinfectants: form of formaldehyde, high pH, can damage skin & eyes
Phenolic disinfectants
Made or constructed of a material that has pores or openings; absorbent
Porous
Fluid created by infection
Pus
Known as quats; disinfectants that are very effective when used properly in the salon
Quaternary ammonium compounds
Also known as sanitizing; chemical process for reducing the number of disease-causing germs on cleaned surfaces to a safe level
Sanitation
Contagious skin disease that is caused by the itch mite, which burrows under the skin
Scabies
Known as disposable; items can’t be used more than once. Can’t be properly cleaned so that visible residue is removed, such as pumice stones, or they are damaged or contaminated by cleaning and disinfecting
Single-use
Common household bleach; effective for the salon
Sodium hypochlorite
Spiral or corkscrew shaped bacteria that cause diseases such as syphillis and Lyme disease
Spirilla
Pus forming bacteria that grow in clusters like a bunch of grapes; cause abscesses pustules and boils
Staphylococci
Process that completely destroys all microbial life including spores
Sterilization
Pus forming bacteria arranged in curved lines resembling a string of beads that cause infections such as strep and blood poisoning
Streptococci
Disease that effects the body as a whole often due to under functioning or over functioning of internal glands or organs. Disease is carried through the blood stream or lymphatic system
Systemic disease
Barbers itch; superficial fungal infection that commonly affects the skin; primarily limited to he bearded areas of the face and neck or around the scalp
Tinea barbae
Fungus infection of the scalp characterized by red papules or spots at the opening of the hair follicles
Tinea capitis
Ringworm of the foot
Tinea pedis
Various poisonous substances produced by some microorganisms (bacteria & viruses)
Toxins
Disinfectants that kill the bacteria that causes tuberculosis
Tuberculocidal disinfectants
Disease caused by bacteria that are transmitted through coughing or sneezing
Tuberculosis
Set of guidelines published by OSHA that require the employer and the employee to assume that all human blood and body fluids are infectious for bloodborne pathogens
Universal precautions
Capable of killing viruses
Virucidal
Parasitic submicroscopic particle that infects and resides in cells of biological organisms; a virus capable of replication only through taking over the host cells reproductive function
Virus
Outbreak of mycobacterium fortuitum in 2000 caused by
Whirlpool foot spas
Outer cell wall of bacteria
Protoplasm
Disinfectants in salons must carry this
EPA registration number
Universal precautions published by
OSHA
Apply soap, lather & scrub hands and under free edges of nails for
1 minute
When disinfecting whirlpool foot spa, how should you dry it?
With a clean paper towel
When disinfecting whirlpool foot spa, circulate disinfectant for
10 minutes or recommended manufacturer time
Clean & leave disinfectant in whirlpool foot spa over night hoe often?
At least once a week
Hepatitis hardest to kill on a surface
Hepatitis B
Accelerated hydrogen peroxide, AHP ( recently approved) disinfectant that only needs to changed every
14 days
Mix disinfectants properly by
Adding Disinfectant to water
Some ________ disinfectants are harmful to salon tools and equipment
Hospital
Cosmetologists aren’t allowed to trim living skin
Around any part of the nail
