Ch 4 & 5 Flashcards by Jailynn Schindler

Also known as the “needs assessment”

Client consultation

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Verbal communication with a client that determines the clients needs and how to achieve the desired results

Client consultation

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Act of sharing information between two people or groups of people so that info is successfully understood

Effective communication

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Listening to the client and then repeating in your own words what you think the client is telling you

Reflective listening

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People who create conflict wherever they go typically do so because they are feeling

Insecure

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In handling a unhappy client, the ultimate goal is

Make the client happy enough to pay for the service and return

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Step 6 of the 10 step consultation method is

Show & tell

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The ability to understand people is_______ to the success of a cosmetologist

Key

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To eat clients _______ and loyalty you should set aside a few minutes to take clients on a tour of the salon, smile, be yourself.

Trust

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If a client requests a specific cut or color that she has seen on a celeb, you should _____ explain whether the look is right for the client

Diplomatically

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If you have clients that are habitually ______ it is recommended that you ask them to arrive earlier than their actual appointment time

Late

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When you meet an older client for the first time, it is recommended that you address her with a _______ such as mrs. smith

Honorific

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It’s best to avoid using ________ terms when conversing with clients

Slang

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As a cosmetologist do not attempt to fulfill the role of ______, career guide, parental sounding board, and motivational coach for your clients

Counselor

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If client is revealing personal details, it is recommended that you change the subject or

Walk away from client

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You should be open and honest in all of your communications with coworkers but you must also be

Sensitive

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When you need to speak with your manager about an issue or problem, it is recommended that you

Think of possible solutions

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The document also known as a client questionnaire or consultation card

Intake form

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Instead of client, patrons of day spas are commonly called

Guests

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Term commonly used for patrons of medical spas is

Clients

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Disease that breaks down the body’s immune system; cause by human immunodeficiency virus (HIV)

Acquire immune deficiency syndrome (AIDS)

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Immunity the body develops after overcoming disease through inoculation ( vaccine) or exposure to natural allergens

Acquired immunity

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Reaction caused by extreme sensitivity to certain foods, chemicals, or other normally harmless substances

Allergy

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Chemical germicides formulated for use on skin; regulated by FDA

Antiseptics

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Showing no symptoms or signs of infection

Asymptomatic

Short rod shaped bacteria; most common bacteria and produce diseases such as tetanus, typhoid fever, TB, and diphtheria

Bacilli

One celled organism that have both plant and animal characteristics: some are harmful, some harmless

Bacteria (singular bacterium)

Capable of destroying bacteria

Bactericidal

Division of bacteria cells into two new cells called daughter cells

Binary fission

Number of viable organisms in or on an object or surface or the organic material on a surface or object before decontamination or sterilization

Bioburden

Disease causing microorganisms carrier in the body by blood or body fluids such as hepatitis or HIV

Bloodborne pathogens

Detergents that break down stubborn films and remove the residue of pedicure products such as scrubs, salts, and masks

Chelating soaps (detergents)

Round shaped bacteria that appear singly or in groups. (Staphylo, strepto, diplo)

Cocci

Disease spread from one person to another person such as common cold, ringworm, conjunctivitis (pink eye), viral infections, and natural nail or toe and foot infections

Contagious disease (communicable disease)

The presence of blood or other potentially infectious materials on an items surface or visible debris or residues such as dust, hair, and skin

Contamination

The removal of blood or other potentially infectious materials on an items surface and the removal of visible debris or residue such as dust, hair, and skin

Decontamination

Determination of the nature of a disease from its symptoms and or diagnostic tests. Federal regulations prohibit salon professionals from performing a diagnosis

Diagnosis

Spherical bacteria that grow in pairs and cause diseases such as pneumonia

Diplococci

Transmission of blood or body fluids through touching, kissing, coughing, sneezing and talking

Direct transmission

Abnormal condition of all or part of the body or its systems or organs that makes the body incapable of carrying on normal function

Disease

Chemical products that destroy all bacteria, fungi, and viruses ( but not spores) on surfaces

Disinfectants

Chemical process that uses specific products to destroy harmful organisms (except bacterial spores) on environmental surfaces

Disinfection

Ability to produce an effect

Efficacy

Contact with nonintact (broken) skin, blood, body fluid or other potentially infectious materials that is the result of the performance of an employees duties

Exposure incident

Slender hairlike extensions used by bacilli and spirilla for locomotion (moving about). May also be called cilia

Flagella

Microscopic plant parasites which includes molds mildews and yeasts; can produce contagious diseases such as ringworm

Fungi ( singular fungus)

Capable of destroying fungi

Fungicidal

Bloodborne virus that causes disease and can damage the liver

Hepatitis

Disinfectants that are effective for clearing blood and body fluids

Hospital disinfectants

Abbreviated HIV, causes AIDS

Human immunodeficiency virus

HPV, also know as plantar warts, a virus that can infect the bottom of the foot and resembles small black dots usually in clusters

Human papilloma virus

The ability of the body to destroy and resist infection. Immunity against disease can be either natural or acquired and is a sign of good health

Immunity

Transmission of blood or body fluids through contact with an intermediate contaminated object such as a razor, extractor, nipper, or an environmental surface

Indirect transmission

Invasion of body tissues by disease causing pathogens

Infection

Methods used to eliminate or reduce the transmission of infectious organisms

Infection control

Caused by or capable of being transmitted by infection

Infectious

Disease caused by pathogenic microorganisms that enter the body; may or may not be spread from one person to another

Infectious disease

Condition in which the body reacts to injury irritation or infection characterized by redness heat pain and swelling

Inflammation

An infection such as a pimple or abscess that is confined to a particular part of the body and appears as a lesion containing pus

Local infection

MSDS, info compiled by the manufacturer about product safety including the names of hazardous ingredients safe handling and use procedures precautions to reduce the risk of accidental harm or overexposure and flammability warnings

Material safety data sheet

MRSA, type of infectious bacteria that is highly resistant to conventional treatments such as antibiotics

Methicillin resistant staphylococcus aureus

Any organisms of microscopic Or submicroscopic size

Microorganism

Fungus that effects plants or grows on inanimate objects but does not cause infection in the salon

Mildew

Self movement

Motility

Also know as reusable; items that can be cleaned, disinfected, and used on more than one person even if the item is accidentally exposed to blood or body fluid

Multi-use

Microscopic germ that normally exists in tap water in small numbers

Mycobacterium fortuitum

Immunity that is partly inherited and partly developed through healthy living

Natural immunity

Harmless microorganisms that may perform useful functions and are safe to come in contact with since they do not cause disease

Nonpathogenic

Item that is made or constructed of a material that has no pores or openings and can't absorb liquids

Nonporous

Illness resulting from conditions associated with employment such as a prolonged and repeated overexposure to certain products or ingredients

Occupational disease

Organisms that grow feed and shelter on or in another organism (a host) while contributing nothing to the survival of that organism; must have a host to survive

Parasites

Disease caused by parasites such as lice & mites

Parasitic disease

Harmful microorganisms that can cause disease or infection in humans when they invade the body

Pathogenic

Disease produced by organisms including bacteria viruses fungi and parasites

Pathogenic disease

Power tuberculocidal disinfectants: form of formaldehyde, high pH, can damage skin & eyes

Phenolic disinfectants

Made or constructed of a material that has pores or openings; absorbent

Porous

Fluid created by infection

Pus

Known as quats; disinfectants that are very effective when used properly in the salon

Quaternary ammonium compounds

Also known as sanitizing; chemical process for reducing the number of disease-causing germs on cleaned surfaces to a safe level

Sanitation

Contagious skin disease that is caused by the itch mite, which burrows under the skin

Scabies

Known as disposable; items can't be used more than once. Can't be properly cleaned so that visible residue is removed, such as pumice stones, or they are damaged or contaminated by cleaning and disinfecting

Single-use

Common household bleach; effective for the salon

Sodium hypochlorite

Spiral or corkscrew shaped bacteria that cause diseases such as syphillis and Lyme disease

Spirilla

Pus forming bacteria that grow in clusters like a bunch of grapes; cause abscesses pustules and boils

Staphylococci

Process that completely destroys all microbial life including spores

Sterilization

Pus forming bacteria arranged in curved lines resembling a string of beads that cause infections such as strep and blood poisoning

Streptococci

Disease that effects the body as a whole often due to under functioning or over functioning of internal glands or organs. Disease is carried through the blood stream or lymphatic system

Systemic disease

Barbers itch; superficial fungal infection that commonly affects the skin; primarily limited to he bearded areas of the face and neck or around the scalp

Tinea barbae

Fungus infection of the scalp characterized by red papules or spots at the opening of the hair follicles

Tinea capitis

Ringworm of the foot

Tinea pedis

Various poisonous substances produced by some microorganisms (bacteria & viruses)

Toxins

Disinfectants that kill the bacteria that causes tuberculosis

Tuberculocidal disinfectants

Disease caused by bacteria that are transmitted through coughing or sneezing

Tuberculosis

Set of guidelines published by OSHA that require the employer and the employee to assume that all human blood and body fluids are infectious for bloodborne pathogens

Universal precautions

Capable of killing viruses

Virucidal

Parasitic submicroscopic particle that infects and resides in cells of biological organisms; a virus capable of replication only through taking over the host cells reproductive function

Virus

Outbreak of mycobacterium fortuitum in 2000 caused by

Whirlpool foot spas

Outer cell wall of bacteria

Protoplasm

Disinfectants in salons must carry this

EPA registration number

Universal precautions published by

OSHA

Apply soap, lather & scrub hands and under free edges of nails for

1 minute

When disinfecting whirlpool foot spa, how should you dry it?

With a clean paper towel

When disinfecting whirlpool foot spa, circulate disinfectant for

10 minutes or recommended manufacturer time

Clean & leave disinfectant in whirlpool foot spa over night hoe often?

At least once a week

Hepatitis hardest to kill on a surface

Hepatitis B

Accelerated hydrogen peroxide, AHP ( recently approved) disinfectant that only needs to changed every

14 days

Mix disinfectants properly by

Adding Disinfectant to water

Some ________ disinfectants are harmful to salon tools and equipment

Hospital

Cosmetologists aren't allowed to trim living skin

Around any part of the nail