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Cosmetology > Ch 4 & 5 > Flashcards

Ch 4 & 5 Flashcards

1
Q

Also known as the “needs assessment”

A

Client consultation

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2
Q

Verbal communication with a client that determines the clients needs and how to achieve the desired results

A

Client consultation

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3
Q

Act of sharing information between two people or groups of people so that info is successfully understood

A

Effective communication

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4
Q

Listening to the client and then repeating in your own words what you think the client is telling you

A

Reflective listening

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5
Q

People who create conflict wherever they go typically do so because they are feeling

A

Insecure

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6
Q

In handling a unhappy client, the ultimate goal is

A

Make the client happy enough to pay for the service and return

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7
Q

Step 6 of the 10 step consultation method is

A

Show & tell

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8
Q

The ability to understand people is_______ to the success of a cosmetologist

A

Key

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9
Q

To eat clients _______ and loyalty you should set aside a few minutes to take clients on a tour of the salon, smile, be yourself.

A

Trust

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10
Q

If a client requests a specific cut or color that she has seen on a celeb, you should _____ explain whether the look is right for the client

A

Diplomatically

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11
Q

If you have clients that are habitually ______ it is recommended that you ask them to arrive earlier than their actual appointment time

A

Late

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12
Q

When you meet an older client for the first time, it is recommended that you address her with a _______ such as mrs. smith

A

Honorific

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13
Q

It’s best to avoid using ________ terms when conversing with clients

A

Slang

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14
Q

As a cosmetologist do not attempt to fulfill the role of ______, career guide, parental sounding board, and motivational coach for your clients

A

Counselor

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15
Q

If client is revealing personal details, it is recommended that you change the subject or

A

Walk away from client

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16
Q

You should be open and honest in all of your communications with coworkers but you must also be

A

Sensitive

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17
Q

When you need to speak with your manager about an issue or problem, it is recommended that you

A

Think of possible solutions

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18
Q

The document also known as a client questionnaire or consultation card

A

Intake form

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19
Q

Instead of client, patrons of day spas are commonly called

A

Guests

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20
Q

Term commonly used for patrons of medical spas is

A

Clients

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21
Q

Disease that breaks down the body’s immune system; cause by human immunodeficiency virus (HIV)

A

Acquire immune deficiency syndrome (AIDS)

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22
Q

Immunity the body develops after overcoming disease through inoculation ( vaccine) or exposure to natural allergens

A

Acquired immunity

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23
Q

Reaction caused by extreme sensitivity to certain foods, chemicals, or other normally harmless substances

A

Allergy

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24
Q

Chemical germicides formulated for use on skin; regulated by FDA

A

Antiseptics

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25
Q

Showing no symptoms or signs of infection

A

Asymptomatic

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26
Q

Short rod shaped bacteria; most common bacteria and produce diseases such as tetanus, typhoid fever, TB, and diphtheria

A

Bacilli

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27
Q

One celled organism that have both plant and animal characteristics: some are harmful, some harmless

A

Bacteria (singular bacterium)

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28
Q

Capable of destroying bacteria

A

Bactericidal

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29
Q

Division of bacteria cells into two new cells called daughter cells

A

Binary fission

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30
Q

Number of viable organisms in or on an object or surface or the organic material on a surface or object before decontamination or sterilization

A

Bioburden

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31
Q

Disease causing microorganisms carrier in the body by blood or body fluids such as hepatitis or HIV

A

Bloodborne pathogens

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32
Q

Detergents that break down stubborn films and remove the residue of pedicure products such as scrubs, salts, and masks

A

Chelating soaps (detergents)

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33
Q

Round shaped bacteria that appear singly or in groups. (Staphylo, strepto, diplo)

A

Cocci

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34
Q

Disease spread from one person to another person such as common cold, ringworm, conjunctivitis (pink eye), viral infections, and natural nail or toe and foot infections

A

Contagious disease (communicable disease)

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35
Q

The presence of blood or other potentially infectious materials on an items surface or visible debris or residues such as dust, hair, and skin

A

Contamination

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36
Q

The removal of blood or other potentially infectious materials on an items surface and the removal of visible debris or residue such as dust, hair, and skin

A

Decontamination

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37
Q

Determination of the nature of a disease from its symptoms and or diagnostic tests. Federal regulations prohibit salon professionals from performing a diagnosis

A

Diagnosis

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38
Q

Spherical bacteria that grow in pairs and cause diseases such as pneumonia

A

Diplococci

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39
Q

Transmission of blood or body fluids through touching, kissing, coughing, sneezing and talking

A

Direct transmission

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40
Q

Abnormal condition of all or part of the body or its systems or organs that makes the body incapable of carrying on normal function

A

Disease

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41
Q

Chemical products that destroy all bacteria, fungi, and viruses ( but not spores) on surfaces

A

Disinfectants

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42
Q

Chemical process that uses specific products to destroy harmful organisms (except bacterial spores) on environmental surfaces

A

Disinfection

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43
Q

Ability to produce an effect

A

Efficacy

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44
Q

Contact with nonintact (broken) skin, blood, body fluid or other potentially infectious materials that is the result of the performance of an employees duties

A

Exposure incident

45
Q

Slender hairlike extensions used by bacilli and spirilla for locomotion (moving about). May also be called cilia

A

Flagella

46
Q

Microscopic plant parasites which includes molds mildews and yeasts; can produce contagious diseases such as ringworm

A

Fungi ( singular fungus)

47
Q

Capable of destroying fungi

A

Fungicidal

48
Q

Bloodborne virus that causes disease and can damage the liver

A

Hepatitis

49
Q

Disinfectants that are effective for clearing blood and body fluids

A

Hospital disinfectants

50
Q

Abbreviated HIV, causes AIDS

A

Human immunodeficiency virus

51
Q

HPV, also know as plantar warts, a virus that can infect the bottom of the foot and resembles small black dots usually in clusters

A

Human papilloma virus

52
Q

The ability of the body to destroy and resist infection. Immunity against disease can be either natural or acquired and is a sign of good health

A

Immunity

53
Q

Transmission of blood or body fluids through contact with an intermediate contaminated object such as a razor, extractor, nipper, or an environmental surface

A

Indirect transmission

54
Q

Invasion of body tissues by disease causing pathogens

A

Infection

55
Q

Methods used to eliminate or reduce the transmission of infectious organisms

A

Infection control

56
Q

Caused by or capable of being transmitted by infection

A

Infectious

57
Q

Disease caused by pathogenic microorganisms that enter the body; may or may not be spread from one person to another

A

Infectious disease

58
Q

Condition in which the body reacts to injury irritation or infection characterized by redness heat pain and swelling

A

Inflammation

59
Q

An infection such as a pimple or abscess that is confined to a particular part of the body and appears as a lesion containing pus

A

Local infection

60
Q

MSDS, info compiled by the manufacturer about product safety including the names of hazardous ingredients safe handling and use procedures precautions to reduce the risk of accidental harm or overexposure and flammability warnings

A

Material safety data sheet

61
Q

MRSA, type of infectious bacteria that is highly resistant to conventional treatments such as antibiotics

A

Methicillin resistant staphylococcus aureus

62
Q

Any organisms of microscopic Or submicroscopic size

A

Microorganism

63
Q

Fungus that effects plants or grows on inanimate objects but does not cause infection in the salon

A

Mildew

64
Q

Self movement

A

Motility

65
Q

Also know as reusable; items that can be cleaned, disinfected, and used on more than one person even if the item is accidentally exposed to blood or body fluid

A

Multi-use

66
Q

Microscopic germ that normally exists in tap water in small numbers

A

Mycobacterium fortuitum

67
Q

Immunity that is partly inherited and partly developed through healthy living

A

Natural immunity

68
Q

Harmless microorganisms that may perform useful functions and are safe to come in contact with since they do not cause disease

A

Nonpathogenic

69
Q

Item that is made or constructed of a material that has no pores or openings and can’t absorb liquids

A

Nonporous

70
Q

Illness resulting from conditions associated with employment such as a prolonged and repeated overexposure to certain products or ingredients

A

Occupational disease

71
Q

Organisms that grow feed and shelter on or in another organism (a host) while contributing nothing to the survival of that organism; must have a host to survive

A

Parasites

72
Q

Disease caused by parasites such as lice & mites

A

Parasitic disease

73
Q

Harmful microorganisms that can cause disease or infection in humans when they invade the body

A

Pathogenic

74
Q

Disease produced by organisms including bacteria viruses fungi and parasites

A

Pathogenic disease

75
Q

Power tuberculocidal disinfectants: form of formaldehyde, high pH, can damage skin & eyes

A

Phenolic disinfectants

76
Q

Made or constructed of a material that has pores or openings; absorbent

A

Porous

77
Q

Fluid created by infection

A

Pus

78
Q

Known as quats; disinfectants that are very effective when used properly in the salon

A

Quaternary ammonium compounds

79
Q

Also known as sanitizing; chemical process for reducing the number of disease-causing germs on cleaned surfaces to a safe level

A

Sanitation

80
Q

Contagious skin disease that is caused by the itch mite, which burrows under the skin

A

Scabies

81
Q

Known as disposable; items can’t be used more than once. Can’t be properly cleaned so that visible residue is removed, such as pumice stones, or they are damaged or contaminated by cleaning and disinfecting

A

Single-use

82
Q

Common household bleach; effective for the salon

A

Sodium hypochlorite

83
Q

Spiral or corkscrew shaped bacteria that cause diseases such as syphillis and Lyme disease

A

Spirilla

84
Q

Pus forming bacteria that grow in clusters like a bunch of grapes; cause abscesses pustules and boils

A

Staphylococci

85
Q

Process that completely destroys all microbial life including spores

A

Sterilization

86
Q

Pus forming bacteria arranged in curved lines resembling a string of beads that cause infections such as strep and blood poisoning

A

Streptococci

87
Q

Disease that effects the body as a whole often due to under functioning or over functioning of internal glands or organs. Disease is carried through the blood stream or lymphatic system

A

Systemic disease

88
Q

Barbers itch; superficial fungal infection that commonly affects the skin; primarily limited to he bearded areas of the face and neck or around the scalp

A

Tinea barbae

89
Q

Fungus infection of the scalp characterized by red papules or spots at the opening of the hair follicles

A

Tinea capitis

90
Q

Ringworm of the foot

A

Tinea pedis

91
Q

Various poisonous substances produced by some microorganisms (bacteria & viruses)

A

Toxins

92
Q

Disinfectants that kill the bacteria that causes tuberculosis

A

Tuberculocidal disinfectants

93
Q

Disease caused by bacteria that are transmitted through coughing or sneezing

A

Tuberculosis

94
Q

Set of guidelines published by OSHA that require the employer and the employee to assume that all human blood and body fluids are infectious for bloodborne pathogens

A

Universal precautions

95
Q

Capable of killing viruses

A

Virucidal

96
Q

Parasitic submicroscopic particle that infects and resides in cells of biological organisms; a virus capable of replication only through taking over the host cells reproductive function

A

Virus

97
Q

Outbreak of mycobacterium fortuitum in 2000 caused by

A

Whirlpool foot spas

98
Q

Outer cell wall of bacteria

A

Protoplasm

99
Q

Disinfectants in salons must carry this

A

EPA registration number

100
Q

Universal precautions published by

A

OSHA

101
Q

Apply soap, lather & scrub hands and under free edges of nails for

A

1 minute

102
Q

When disinfecting whirlpool foot spa, how should you dry it?

A

With a clean paper towel

103
Q

When disinfecting whirlpool foot spa, circulate disinfectant for

A

10 minutes or recommended manufacturer time

104
Q

Clean & leave disinfectant in whirlpool foot spa over night hoe often?

A

At least once a week

105
Q

Hepatitis hardest to kill on a surface

A

Hepatitis B

106
Q

Accelerated hydrogen peroxide, AHP ( recently approved) disinfectant that only needs to changed every

A

14 days

107
Q

Mix disinfectants properly by

A

Adding Disinfectant to water

108
Q

Some ________ disinfectants are harmful to salon tools and equipment

A

Hospital

109
Q

Cosmetologists aren’t allowed to trim living skin

A

Around any part of the nail

Cosmetology (6 decks)

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