Ch. 4 Flashcards
The physiological process of perceiving sound is best associated with what term
Hearing
List the steps of the listening process
Selecting: choosing out of the sounds you hear the sounds that you actually listen to
Attending: the additional step of being willing to focus attention on both the presence and the communication with someone else
Understanding: interpreting and making sense of messages
Remembering: recalling information
Responding: generating some kind of feedback or reaction that lets others know that you have received and understood their message
While talking on the phone with your friend, you are confronted with competing stimuli, including the television’s sounds and your brother and sister playing a game in the living room. You choose the sound of your friend’s voice over those other sounds. This process is referred to as
Selecting
The step in the listening process where the listener focuses his or her attention on the particular message or sound is referred to as
Attending
Critical listeners who carefully evaluate what they hear are referred to as
Content-oriented listeners
Brad is thought of as a valuable member of his presentation group. During their meetings, he is usually the one who keeps the group focused on the task they are trying to accomplish rather than
becoming sidetracked by gossip or irrelevant details. We would describe Brad as which type of listener?
Action-oriented
During class, your goal as a listener is to comprehend the basic ideas, concepts, and theories communicated to you by your professors. We would characterize your listening as
Informational listening
The type of listening that would be most important for you to employ is if you were at the car dealership listening to the salesperson as he attempted to sell you a vehicle would be
Critical listening
The process of making guesses about your partner’s thoughts and feelings and then restating back to the other person what you think s/he said is referred to as
Paraphrasing
The state of uneasiness, anxiety, fear, or dread associated with a listening opportunity is referred to as
Listening apprehension
When Jason and Adrian get into a minor disagreement over the charges on their cable bill, Jason is so certain that Adrian is trying to weasel out of paying for the on-demand movies he rented that he doesn’t even hear Adrian when he asks whether it’s possible Jason’s cousin ordered the movies when she was visiting a few weeks earlier. We would characterize Jason’s listening behavior as
Selective listening
After a long and disappointing day at work, Jackie vents her frustration to her husband. “I can’t believe I worked so hard for so long on this proposal and I’m not even going to get the chance to present it. I’ll get no credit for it at all.” Instead of hearing the frustration and hurt in her voice, Jackie’s husband only hears the problem—instead of offering support, he offers her advice. “Next time you ought to get it in writing in advance that you’ll get to make the pitch.” We would characterize her husband’s listening behavior as
Insensitive listening
You find yourself in a bind. You went to your Sociology class to turn in your paper, but you still need to do a final review for the Spanish test in your next class. Ultimately, you end up making eye contact and nodding your head while your Sociology professor lectures, but instead of listening, you’re reviewing Spanish vocabulary words in your head. We would characterize your listening behavior as
Pseudolistening
Hearing and listening are distinctly different activities. True or False?
True
Active listeners are considered by others to be more competent communicators overall. True of False?
True
