Ch. 14 Flashcards
What is an interaction between two or more interdependent people who perceive that they have contradictory goals or scarce resources?
conflict
Conflict that is managed effective is referred to as
productive conflict
George is diligent about his studies and always works hard to earn good grades. He’s become increasingly frustrated because he feels like it doesn’t matter how hard he works in his anthropology class—he just cannot earn anything better than a B. Which of the following appears to be the trigger for George’s conflict?
incompetence
Danny and his roommate Matt have very different definitions of “clean” and this leads to a lot of frustration for Danny, who likes to keep their apartment spotless. However, every time Danny tries to talk to Matt about his frustration, Matt becomes upset and lashes out at Danny saying things like, “Are you calling me a pig? Why do you always assume that the mess is mine? I feel like I’m constantly being judged.” What would the authors of our textbook call Matt’s response?
taking conflict personally
What do we call the atmosphere surrounding how we feel about our communication in different relationships?
communication climate
An atmosphere of mistrust, suspicion, and apprehension characterizes which kind of communication climate?
defensive
In what culture, do people approach conflict with an emphasis on each person’s needs, rights, and identity over a focus on those of the larger group?
individualistic culture
When Christina brings home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat and neither responds to her comments about her day, until she finally says, “I’m sorry I didn’t do well in math this term!” Her father replies, “Why aren’t you earning better grades?” Based on this information, within what type of culture(s) would we infer that Christina lives?
high context culture
The posting of deliberately hostile or insulting online messages that are usually intended to provoke anger is referred to as
trolling
After Marissa became frustrated with an insensitive comment Kevin made toward her, she excused herself and worked independently for the rest of the day. After work, she asked to switch shifts for the next few days so that she could have a bit of distance from him. What
escapist style did Marissa use?
avoiding
An individual who would rather lose an argument that hurt the other person’s feelings might yield his or her position to accommodate the other person. What is this escapist style called?
Obliging
The conflict style that leads to a win-win resolution of the conflict is called the
Collaborating Style
If you sit down and talk to your significant other about the way the two of you fight, you are engaging in which communication strategy?
Collaborating
Conflict is inevitable in relationships and sometimes cannot be resolved. True or False?
true
Conflict is a sign of a healthy relationship. True or False?
true
