Ch 31: Underwriting

Question 1

Explain what is meant by underwriting (6)

Answer 1

Underwriting is

1. The process of consideration of an insurance risk
2. Includes assessing
   
   • whether a risk is acceptable, and if so
   • appropriate premium, and
   • terms and conditions of cover
3. May also include assessing risk in context of other risks in portfolio

Question 2

What is the main purpose of underwriting? (1)

How does underwriting help insurer to achieve this main purpose? (13)

Answer 2

Main purpose of underwriting is to help insurer manage risk

Underwriting helps insurer to achieve this main purpose (managing risk) as follows:

1. Protects life insurer from anti-selection.
   
   • Insurer is exposed to 2 key premium rate risks
     
     • premiums not appropriate for lives insured
     • premiums permit anti-selection against insurer, particularly anti-selection from unhealthy PHs
   • Being slightly different from market standards may lead to increased anti-selection
   • But also needs to ensure this doesn’t discourage new buss or cost more than what is saved
2. Enables company to indentify lives with substandard health risk, for whom special terms would need too be quoted
3. For substandard risks, it identifies most suitable approach and level for special terms to be offered
4. Adequate risk classification within underwriting process will help to ensure all risks are rated fairly ie better categorisation and grouping similar lives together=> more effectively prevent anti-selection
5. Helps ensure that actual mortality experience does not depart too far from that assumed in pricing
6. Financial underwriting will help reduce risk from over-insurance

SAFARI

Question 3

How does underwriting compare for health and care contracts vs other contracts? (3)

Answer 3

Underwriting for health and care contracts is

• more complex than for other contracts
• this presents actuary with opportunity to become involved in multi-disciplinary teams with non-actuaries
• allowing actuary to be aware of standard approaches in industry without requiring detailed knowledge

Question 4

There is no such thing as a bad risk, only an insufficiently priced risk.

Discuss (7)

Answer 4

• Statement is true for most unhealthy lives
  
  • life insurer will want their business, albeit subject to their paying an appropriate premium
• However, statement not true for seriously impaired lives
  
  • much more difficult to rate them accurately
  • risk of death may be so high that little hope of recouping initial expenses
  • appropriate premium may be unaffordably high to realstically sell policy
• So in case of seriously impaired lives, rather just decline application for insurance

Question 5

What are the main types of undewriting (4)? Give brief outlines of each (4).

What other types of underwriting might we find in practice? (2)

Answer 5

Main types of underwriting:

• medical underwriting
  
  • medical assessment of potential PH’s health
• financial underwriting
  
  • assess financial situation of PH
• lifestyle underwriting
  
  • assessing influence of sporting/hazardous leisure pursuits on the risk and the extent to which lifestyle might increase possibility of contracting dangerous diseases
• claims underwriting
  
  • eg checking validity of claims, checking claim info vs proporsal stage info
  • rejecting claims may => bad publicity. need to consider this

Other potential types of underwriting

• occupational underwriting
• territorial underwriting

Question 6

Give a broad overview of the underwriting process (1)

What are the steps in the underwriting process? (7)

• consider proposal stage
• consider claims stage

Answer 6

Underwriting process involves

• requesting adequate information prior to acceptance of business/claim, such that the risk can be properly estimated

Steps in the underwriting process

• At proposal
  
  • Decide on which type of underwriting to use
  • Decide on level of underwriting
  • Collect adequate evidence
  • Specify the terms to be offered
• At claims
  
  • Consider claims underwriting

Question 7

The underwriting process

Why might an insurer make use of medical underwriting? (7)

What are the aims of medical underwriting? (3)

Answer 7

A life insurer may have

• mortality (or health and care) risks
  
  • obtain evidence about applicant health
  • assess whether they attain required standard of health…
  • …if not, what state of health is relative to standard
• Morbidity risk
  
  • could also obtain evidence of health
  • if insurer intends to offer different terms according to applicant health

The main aims of medical underwriting are to:
* Underwrite just enough to not hurt marketability
* increase fairness
* control risk

Question 8

The underwriting process

What are the 4 main sources of medical evidence for an insurer?

Describe some features and given examples

(18)

Answer 8

• Proposal form questions completed by applicant
  
  1. height/weight, smoking/drinking habits, occupational/dangerous pastimes
  2. current health eg details of current treatment being received
  3. personal medical history eg any major illnesses or operations
  4. family medical history eg hereditary ailments such as hear disease
  5. dishonesty not really a problem if
     
     1. it is not rising
     2. if insurance premiums allow for it, because they’re based on insurer’s own history of mortality experience
     3. may be picked up at claims stage
     4. sum at risk is low
• Medical doctors reports from that applicant has consulted
  
  1. still carries a cost compared to proposal forms…
  2. …but if insurer can access, cost effective way to get most of medical history
  3. maybe not useful where people have multiple doctors
  4. may be difficulties with privacy, data protection, etc
• Medical examination
  
  1. carried out on applicant by doctor, nurse, paramedic, or pharmacist
  2. usually covers many points in proposal form + any obvious problems
  3. costly option + risk of discouraging healthy applicants
  4. usually only done if
     
     • answers in proposal form unsatisfactory
     • for high sum assured
• Specalist medical tests on applicant ​eg blood tests, electrocardiogram, chest x-ray
  
  1. most intensive+ expensive options
  2. maybe indicated as necessary by basic medical exam
  3. maybe automatically required for high sum assured on temporary assurance product

Question 9

The underwriting process : other evidence required

Besides the state of health of an applicant given by medical evidence, what other factors can affect mortality risk and so need to be investigated? (4)

Answer 9

• Applicant’s occupation
• Applicant’s leisure pursuits
• Applicant’s normal country of residence (and attendant health care environment)
• Some companies also attempt to use socio-economic factors

CHANGE DOG

Question 10

The underwriting process: Financial underwriting

Describe financial underwriting (4)

What are its main aims? (5)

What role do brokers play? (2)

Answer 10

Financial underwriting is imposed mostly on large sum assured cases

Life company gather information on
* sums assured applied for by applicant
* sums assured on existing policies
* income of applicant

Aims to ensure
* premiums payable by applicant are affordable (persistency risk)
* applicant is not trying to commit fraud
* by having higher levels of sum assured than could be justified eg SA:Income
* can check agg SA across all assurances across the company,
* tricky when considering assurances across companys

Expectations of brokers re financial underwriting
* brokers should consider financial needs of customer
* when making recommendation on appropriate insurance policy regardless of size of sum assured

Question 11

The underwriting process: Interpretation of evidence

Outline the process by which the evidence gathered by underwriting will be interpreted. (7)

Answer 11

• Proposal form processed electronically
  
  • Standard cases are done by admin staff.
  • Non-standard cases are assessed by specialist underwriters using:
    
    • doctors specifically employed by insurer for this purpose
    • underwriting manuals prepared internally or by reinsurers
• Basic vs complex cases
  
  • specialist underwriting software used to assess + rate basic medical evidence + disclosures
  • experienced professional underwriters used for moderately complex + financial underwriting cases

Question 12

The underwriting process: Specification of terms

Why is financial underwriting done first? (3)

Suppose applicant gets past financial reinsurance (if applicable) what would be the next steps after underwriting? (6)

Answer 12

Why financial underwriting first
* applicants who fail financial underwriting tests would be declined
* insurer may request more info, before declining, but if fraud suspected then further info treated with caution
* loss of goodwill (due to declining) small price compared to reduced risk of fraud and avoiding costs of further investigations

Passing the financial underwriting, Health status is considered
* normal terms offered: for applicants whose health state reaches required standard
* special terms may be offered
* decline
* where applicant health state doesn’t meet any of insurer’s standards..
* ..could decline cover temporarily
* declines on health grounds may not be permitted by regs, but actually sound premium may then be charged

Question 13

The underwriting process: Special Terms

Discuss the four main ways in which special terms can be specified for a contract after underwriting has been conducted (10)

Answer 13

• addition to standard premium, commensurate with degree of risk
  
  • preffered for protection policies as PH decides on some level of protection required, then pays premium
• deduction from standard benefit, commensurate with degree of risk
  
  • preferred for savings policies
• exclusion clauses
  
  • least preferred, since exclusion may go against PH needs
  • not always easy to enforce at time of claim
  • common exclusion examples
    
    • alcohol and drug use
    • self inflincted injury/attempted suicide
    • war/civil commotion
    • failure to follow appropriate medical advice
    • claimant outside agreed geographical region
• offer a different policy
  
  • e.g. reduced term, but might not be acceptable to policyholder, as
    
    • might not meet the PH needs and/or
    • premiums may be not be affordable.

A311 Special terms and u/w outcomes

Question 14

The underwriting process: Claims underwriting

What do we mean by claims undewriting? (4)

For what contracts is claims management particulalry difficult? ()

Answer 14

Claims underwriting essentially relates to

• checking validity of a claim at claims stage
  
  • if the claim is subject to any exclusion clauses / fraud
  • for suspicion of non-disclosure (may be difficult to obtain evidence)
• potentially rejecting claims that do not meet requirements set out in terms

Claims management difficult for health and care contracts as.
* complicated to assess claim validity and
* required need to assess continued validity of income protection claim
* to ensure policyholders who have recovered do not continue receiving benefits.

Check process diagram notes

Question 15

Determining the level of underwriting

What is the key message regarding the balance between costs/benefits of relaxed underwriting? (1)

What are 2 main costs of relaxed/reduced underwriting? (2)

What would be the main benefit(s) of relaxed/reduced underwriting (3)?

Answer 15

Maintain a balance between the costs and benefits of underwriting.
* underwriting is justified to the extent that it pays for itself in improved experience

Main costs of reduced underwriting
* increased costs of anti-selection
* increased costs of obtaining reinsurance

Main benefits of reduced underwriting would be
* reduced underwriting expenses
* increased attractiveness of product to distribution channels/customers
* increased profits, from increased volumes of new business undertaken
* assuming benefits of greater marketability and lower underwriting costs outweigh the effects of the premium increases for worsening mortality experience

Question 16

Determining the level of underwriting

What are the key considerations an insurer should bear in mind when deciding on the level of underwriting to use

(18 total points: 9 core points, each with subpoint expansion)

Answer 16

1. Expenses associated with the level of underwriting proposed
   
   • underwriting includes various costs eg underwriter salary, medical reports
   • analysis must also include costs of getting further medical evidence
2. Extent and financial significance of any anti-selection risk
   
   • same product as competitor with less underwriting may accumulate anti selective risks
   • Sentinal effect : u/w guards against anti-selction
3. Impact on the level of sales
   
   • less undewriting=> quicker processing of new business proposals
   • people maybe more inclined to take contracts with less underwriting
4. The uncertainty caused by claims underwriting
   
   • uncertainty of whether claim is accepted or not
5. Effectiveness of proposed underwriting
   
   • if underwriting leads to benefit exclusions, it may be difficult to police
   • limiting medical evidence makes underwriting more difficult for staff
   • non-disclosure/dishonesty also makes underwriting less effective
6. Extent of homogenisation of risk that may be achieved
   
   • applicants classified together for rating purposes have are similar risk
   • more classification cells=>
     
     • more accurate rating for each individual=> good thing
     • more information required from proposal, more cost=> bad thing
7. Impact of regulation
   
   • ​​might constrain level and/or type of underwriting eg use of genetic testing
8. Terms offered by company’s reinsurers
   
   • ​more stringent underwriting=> more predictable claims=>
     
     • lower margins included by reinsurers when assessing terms to offer
     • may require less underwriting, so retention levels may increase
9. How to vary underwriting
   
   • ​​eg by age, sum assured, target market and other factors

Acronym needed here

Question 17

Determining the level of underwriting Marketing

What is the general view in terms of the impact of underwriting on a product’s marketability? (3)

Answer 17

Underwriting is generally recognised as

• a barrier to sales as well as being time consuming and invasive.
• less or no underwriting may be used to increase the marketability of policies
• making risk costs higher and other costs lower,
• but improving the competitive position

Question 18

Determining the level of underwriting

Why may an insurer apply reduced underwriting? (2)

How might the level of underwriting be viewed by certain distribution channels? (1)

What kind of products might give rise to additional risk to the insurer due to reduced/relaxed underwriting, and what might the insurer do to mitigate these risks?

Answer 18

An insurer may apply reduced underwriting in the following contexts

• Relax the criteria at which underwriting is automatically applied for certain
• products, or distribution channels.
• to improve competitive position and marketability

In fact, underwriting may be viewed as a

• discriminator of which products/insurers might be recommended to clients eg in the case of intermediaries

In some cases

• policy options exist, allowing PH to increase and/or extend length of cover without additional medical health
• this can increase anti-selection risk
• in face of reduced/relaxed underwriting, insurer can mitigate this by increasing overall product charges, compared to the current policy without option

Question 19

Determining the level of underwriting : reinsurance terms

In what way is an insurer’s level of underwriting linked to its reinsurance agreement with its reinsurer? (2)

Broadly speaking, what do the terms of reinsurance depend on between a cedant (insurer) and reinsurer? (6)

Answer 19

Reinsurer will require

• a certain level of underwriting to be in place and
• will carry out reviews of the underwriting carried out if a reinsurance agreement is in place for certain classes of business

Terms of reinsurance usually depend on
* past claims experience of insurer
* underwriting standards in place
* more underwriting, usually=> better terms
* cedant usually required to maintain underwriting standards, leading to consideratble operational risk
* (reinsurer may not pay claims if underwriting deviates from specified in treaty)
* any expected change in experience after changes in underwriting standard
* terms and price of reinsurance will be renegotiated if underwriting level changes

Question 20

Determining the level of underwriting Underwriting in a group cover context

In what ways will the design of a scheme be used to manage risk in the context of group cover/contracts/benefits? (7)

Answer 20

One of the main mechanisms to reduce risk for group contracts is through

• the design of the scheme: lower selection risk against provider for schemes
  
  • where benefit levels determined by fixed formula related to salary
  • where membership is compulsory
  • with minimum number of members
• this can lead to
  
  • more generous free cover and
  • smaller loading for risk in premium.

Question 21

Underwriting in a group cover context

What do we mean by free cover limits within a group cover context? (4)

Under what scenarios is it ideal to apply free cover limits to group cover? (2)

What benefits are introduced by using free cover limits in a group cover context? (2)

Answer 21

Free cover limits referes to

1. amount of cover automatically granted to individuals in a group scheme without underwriting
2. standard premium rate charged to any member having benefits which do not exceed the free cover limit
3. assuming compulsory membership, most companies have a formula that applies such that most lives can be accepted without underwriting
4. benefits above the free cover limit eg highly paid employees, are subjected to underwriting

It is usually ideal to apply free cover limits to certain large groups where

1. number of lives covered is sufficiently big to allow the insurer to treat it as a separate insurance unit
2. with no single insured being significant.

Free cover limits benefit in terms of

• reduced underwriting
• reduced inconvenience to client (asking too many people to be medically examined)

Question 22

Underwriting in a group cover context

Give examples of common measures to reduce anti-selection risk taken by providers of group benefits (6)

Answer 22

1. applying exclusions
2. setting free cover limits
3. ensuring member actively working when cover begins
4. setting take up rates on voluntary schemes
5. laying down take over terms eg where insurer accepts a scheme previously insured elsewhere

Question 23

What kind of special considerations exist regarding claims underwriting for IP policies? (6)

Answer 23

Specifically for IP policies

• Insurer needs appropriate info to substantiate claim, checking info consistent policy application info.
• Benefit level checked against current salary=>ensure PH retains incentive to return to work.
• Once claim has been approved, counsellor will:
  
  • provide advice for the claimant in coping with the disability
  • provide for insurer a likely duration of illness (establishing such a date of return to work in the mind of the patient).
• Thereafter insurer will put in place procedure for monitoring (focuses on rehabilitation and is performed where appropriate by specialist nurses) ongoing claim, with periodic visits and continuing medical certification.

Question 24

For what products is underwriting very important? Quite important? Irrelevant?

Consider the following products:

Term assurance

Whole life assurance

Endowment assurance (regular premium)

Endowment assurance (single premium)

Annuity

Pure endowment

Answer 24

• Term assurance - critical
• Whole life assurance - very important
• Endowment assurance (regular premium) - important
• Endowment assurance (single premium) - not very important
• Annuity - not important unless impaired lives’ annuities
• Pure endowment - irrelevant