Ch. 2 - Market Segmentation and Real-Time Bidding Flashcards

1
Q

Market Segmentaiton

A

Dividing a market into subsets of consumers with common needs or characteristics. Each subset represents a consumer group with shared needs that are different from those shared by other groups.

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2
Q

Product positioning

A

The process by which a company creates a distinct image and identity for its products, services, and brands in consumers’ minds

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3
Q

Product repositiong

A

The process by which a company strategically changes, refreshes, the distinct image and identity of that its products, services, and brands.

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4
Q

Usage-occasion segmentation

A

A segmentation strategy based on the fact that many products are purchased and used in the context of specific occasions

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5
Q

Marketers segment consumers along what factors?

A

Quantitative and cognative factors

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6
Q

Quantitative factors

A

Numerical

Consumer intrinsic attributes (demographics like gender, age, income, and education)

Consumption-based factors (product volume bought, rate of purchasing, and frequency of engaging in leisure activities)

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7
Q

Cognitive factors

A

Psychological abstracts that reside in consumers’ minds and cannot be determined numerically

Consumer-intrinsic factors (personality traits, cultural values, and attitudes towards politics and social issues)

Consumption-specific attitudes and preferences (benefits sought in products and attitudes towards shopping)

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8
Q

Demographic segmentation

A

Dividing consumers according to age, gender, ethnicity, income and wealth, occupation, marital status, household type and size, and geographical location. These variables are objective, empirical, and can easily be determined through questioning or observation.

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9
Q

Why are demographics the most fundamental factors to classify populations?

A

easiest way, most cost effective (census), can identify new segments created by shifts, determine many consumption behaviors, attitudes and exposure patterns.

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10
Q

The family life cycle

A

Details the phases that most families go through—each representing a viable target segment to marketers of many products

A composite variable that includes marital status, size of family, age of family members (focusing on the age of the oldest or youngest child), and employment status of the head of household classifies the family into a “typical” stage.

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11
Q

Social Class

A

The division of members of a society into a hierarchy of distinct status classes, so that members of each class have relatively the same status and members of all other classes have either higher or lower status.

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12
Q

Psychographics

A

Segmenting consumers according to their lifestyles, which consist of consumers’ activities, interests, and opinions (AOI)

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13
Q

What is AOI

A

Activities, interests, and opinions

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14
Q

Personal values (psychographic measures)

A

I have a sense of belonging
My social status is an important part of

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15
Q

VALS tm

A

A widely used segmentation method that classifies America’s adult population into eight distinctive subgroups

Innovators (high resources)
Thinkers (ideals motivation, high resources)
Achievers (achievement motivation, high resources)
Experiencers (self-expression motivation, high resources)
Believers (ideals motivation, low resources)
Strivers (achievement motivation, low resources)
Makers (self-expression motivation, low resources)
Survivors (low resources)

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16
Q

What are the 3 primary motivations VALS identifies

A

Ideals (motivations guided by knowledge and principles)
Achievement (motivation to enhance personal position)
Self-Expression (motivations for activity, variety, and independence)

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17
Q

Geodemographics

A

A hybrid segmentation scheme based on the premise that people who live close to one another are likely to have similar financial means, tastes, preferences, lifestyles, and consumption habits (as an old adage states, “Birds of a feather flock together”).

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18
Q

PRIZM

A

geodemographic segmentation system that combines demographic, consumer behavior, and geographic data to help marketers identify, understand and reach their customers and prospects.

19
Q

What does PRIZM classify the households according to?

A

Lifestage groups (younger years, family life, and mature years—based on age, socioeconomic rank, and the presence of children at home)
Urbanization and affluence (urban, suburban, second city, and town and country—based on urbanization and socioeconomic rank.)
ConneXions (likelihood for segments to adopt technology)
P$YCLE (households’ finances, wealth and income producing assets.)

20
Q

Benefit segmentation

A

A segmentation approach based on the benefits that consumers seek from products and services as they represent unfilled needs

21
Q

What benefits do consumers seek from different modes of communication?

A

Immediacy, accessibility, free cost

Location information, communication, sports and entertainment, value-added shopping, financial services

22
Q

Usage-rate segmentation

A

A segmentation strategy based on the differences among heavy, medium, and light users of a given product.

ex: 25% of customers contribute to 75% of sales, so they direct advertising campaigns to heavy users rather than media or light users

23
Q

Product awareness status

A

The degree of awareness of its product and features and whether or not they intend to buy it reasonable soon

24
Q

Product involvement

A

The degree of personal relevance the product holds for the consumer.

25
Q

Usage-occasion segmentation

A

Recognizes that consumer purchase some products for specific occasions

“Whenever our son celebrates a birthday, we take him out to dinner at the Gramercy Tavern.”

26
Q

Marketers target consumer segments that are…

A

relatively stable in terms of lifestyles and consumption patterns (and are also likely to grow larger and more viable in the future) and avoid “fickle” segments that are unpredictable

27
Q

An important determinant of likely profitability is…

A

the congruency between the segments targeted and the company’s objectives and resources.

28
Q

Showrooming

A

Consumers using smartphones to scan the bar codes of products displayed in physical stores and then checking the items’ prices online in order to purchase them at the lowest prices.

29
Q

Geofencing

A

Promotional alerts sent to the smartphones of customers, who opted into this service, when the customers near or enter the store.

To combat showrooming

30
Q

RTB

A

Real-time bidding

A technique that allows advertisers to reach the right user, in the right place, at the right time, and also sets the price that advertisers pay for each “eyeball” or “impression” (i.e., for each person reached).

31
Q

Impression

A

A customer that becomes available for RTB.

32
Q

How does RTB facilitate the optimization of advertising expenditures?

A

considering inventory on per-impression

placing premium bids on access to consumers that are particularly valuable to them and pay less (or pass) on less valued prospects. Additionally, they can reach the eyeballs they had “won” with customized messages, quickly evaluate their ads’ effectiveness, and rapidly replace less potent ads with better ones.

33
Q

The profile of each impression is determined by…

A

Data brokers

34
Q

How do data brokers determine impression profiles?

A
  1. Collecting web-based data through web crawlers
  2. Gathering secondary data
  3. Updating the data collected in real time, daily, weekly, monthly, etc.
  4. Creating data segments (soccer moms)
35
Q

Predictive analytics

A

Measures designed to predict consumers’ future purchases on the basis of past buying information and other data, and also evaluate the impact of personalized promotions stemming from these predictions.

Focus on noticing these changes as they signal significant personal events (upcoming marriage, new baby, etc.)

36
Q

Behavioral biometrics

A

Chart unique patterns in the way people perform various activities, such as swiping the screen or even the way they walk while holding smartphones.

Use it to verify that customers interacting with their ads and apps are indeed those whom they had intended to reach

37
Q

Application programming interface

A

the pipe that announces each impression individually as it becomes available online to the brain (RTB)

38
Q

Four groups of sites that collect information for real-time bidding

A

Advertising: services like DoubleClick that invisibly collect personal information and display ads.

Analytics: companies like Scorecard Research that invisibly collect personal information and build profiles of consumers as they browse the web. Connected with persons’ names.

Social: use widgets that connect back to the social networking service when the widgets load on the page, allowing them to track consumers’ browsing activities when not on the social network’s website.

Unblocked content: YouTube or Buzzfeed deliver useful content online, but may also invisibly collect personal information.

39
Q

Cookie

A

Also called web cookie, internet cookie, browser cookie is a software code sent from a website and stored on the user’s computer web browser while the user is online.

40
Q

Ad exchange

A

A big pool of ad impressions—websites—paste their ad impressions into the pool, hoping someone will buy them. Buyers then bid on the impressions they wish to purchase and the outcomes are determined in milliseconds.

41
Q

Traditional Media Buying

A

advertisers prepay for the space and do not get money back regardless of whether any consumer who had seen their ads ends up buying the product or even became more interested and aware of their brands

42
Q

Direct buying of advertising space

A

most media require large minimums from the advertisers, which can be impractical for small companies—many with innovative offerings— trying to generate customers. With RTB, small innovative startups with limited funds.

43
Q

Cross-channel campaigns

A

Where marketers can direct identical audiences through various media.

Enabled by RTB