Ch 2: Global E-business and Collaboration Flashcards
2-1 What are business processes? How are they related to information systems? 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? 2-3 Why are systems for collaboration and social business so important, and what technologies do they use? 2-4 What is the role of the information systems function in a business?
Business Process
LO 2-1
Related set of activities that represent the unique ways in which an organization coordinates work, information, and knowledge in order to produce a good or service.
-Ch 1, p. 43
Describe the role business processes play in organizations.
LO 2-1
Determine how well the organization can execute its business and can be a strategic advantage.
- Examples: Automate steps, replace sequential steps with simultaneous ones, improve accessibility to information, eliminate delays in decision making, supports new business models.*
- Ch2, p. 45
Describe the relationship between information systems and business processes.
LO 2-1
Many business processes are cross-functional. Information systems automate parts of business processes, and they can help organizations redesign and streamline these processes.
Buzz term: cross-functional business process
-Ch 2, p. 44
Customer Relationship Management (CRM) Systems
LO 2-2
Coordinates all business processes surrounding customer interaction
Ex. sales, marketing, service
Enterprise Applications
LO 2-2
Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise, supply chain, and knowledge management systems.
Explain how enterprise applications improve organizational performance.
LO 2-2
Integrates the key internal business processes of a firm into a single software system to improve coordination and decision making.
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management system, and knowledge management system.
Enterprise Systems
LO 2-2
Integrated enterprise-wide information systems that coordinate key internal processes of the firm into a single software system to improve coordination and decision making.
Executive Support Systems (ESS)
LO 2-2
Information systems at the organization’s strategic level designed to address unstructured decision making through advanced graphics and communications.
Explain how intranets and extranets help firms integrate information and business processes.
LO 2-2
Intranets and extranets are private corporate networks based on Internet technology that assemble information from disparate systems. Intranets are only available to employees whereas extranets make portions of private corporate intranets available to outsiders.
Knowledge Management Systems (KMS)
LO 2-2
Systems that support and enable firms to optimize the creation, capture, storage, and dissemination of firm expertise and knowledge.
Management Information Systems (MIS) as System
LO 2-2
A specific category of information systems serving middle management.
Explain how the difference and flow of TPS, MIS, DSS, and ESS.
LO 2-2
Supply Chain Management (SCM) Systems
LO 2-2
Information systems that automate the flow of information and positively manage the relationship between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.
LO 2-2
Serves operational management and track the flow of the daily routine transactions necessary to conduct business. An example is payroll.
Transaction Processing Systems (TPS)
LO 2-2
Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level.
Describe business processes for collaboration.
LO 2-3
Teams-Centric Execution: Senior managers are responsible for achieving results but rely on teams of employees to achieve and implement the results.
Team-Centric Structure: Policies, products, designs, processes, and systems are much more dependent on teams at all levels of the organization to devise, to create, and to build.
Reward System: Teams are rewarded for their performance, and individuals are rewarded for their performance in a team.
Team-Building Emphasis: The function of middle managers is to build the teams, coordinate their work, and monitor their performance.
-Ch 1, p. 61
Collaboration
LO 2-3
Working with others to achieve shared and explicit goals.
List and describe the various types of collaboration and social business tools.
LO 2-3
General Collaboration Systems: e-mail and instant messaging, wikis, virtual meeting systems, virtual worlds, cloud-based file-sharing services
Corporate Collaboration Systems: MS SharePoint, IBM Notes, and ERP
Social Business Tools: Chatter, FB, Twitter, Yammer, Jive, and IBM Connections.
Social Business
LO 2-3
Use of internal and external social networking platforms, to engage employees, customers, and suppliers in order to enhance collaborative work.
List and describe the business benefits of collaboration and social business.
LO 2-3
Explain why collaboration and social business have become so important in business today.
LO 2-3
- Decentralization of decision making
- Emphasis on innovation
- Globalization
- Growth in jobs where interaction is professional jobs where collaboration is the primary value-adding activity
-Ch 2, pp. 57-58
Describe a supportive organizational culture.
LO 2-3
Senior management establishes collaboration and teamwork as vital to the organization from the operational to the strategic level.
-Ch 1, p. 61
Chief Data Officer (CDO)
LO 2-4
Responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data.
Chief Information Officer (CIO)
LO 2-4
Senior manager in charge of the information systems function in the firm.
