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MIS > Ch 2 > Flashcards

Ch 2 Flashcards

1
Q

Managerial decision-making challenges

A

Analyze large amounts of information
Apply sophisticated analysis techniques
Make decisions quickly

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2
Q

Decision-Making Process

A
  1. Problem identification
  2. data collection
  3. Solution generation
  4. Solution test
  5. solution selection
  6. Solution implementation
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3
Q

Define the problem as clearly and precisely as posible

A

Problem identification

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4
Q

Gather problem-related data, including who,what,where,when,why, and how. Be sure to gather facts,not rumors or opinions about the problem

A

Data collection

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5
Q

Detail every solutions possible, including ideas that seem farfetched

A

Solution generation

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6
Q

Evaluate solutions in terms of feasibility, suitability, and acceptability

A

Solution test

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7
Q

Select the solution that best solves the problem and meets the need of the business

A

Solution selection

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8
Q

If the solution solves the problem, then the decisions made were correct. If not, then decisions were incorrect and the process begins again.

A

Solution implementation.

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9
Q

Employees develop, control, and maintain core business activities required to run the day-to-day operations

A

Operational decision making

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10
Q

Situations where established processes offer potential solutions

A

Structured decisions

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11
Q

Employees evaluate company operations to identify, adapt to, and leverage change

A

Managerial decision making

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12
Q

Occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision

A

Semi structured decisions

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13
Q

Managers develop overall strategies,goals, and objectives

A

Strategic decision making

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14
Q

Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice

A

Unstructured decisions

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15
Q

Basic business system that serves the operational level and assists in making structures decisions

A

Transaction processing system (TPS)

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16
Q

Capturing of transaction and event information using technology to process,store, and update

A

Online transaction processing (OLTP)

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17
Q

The original transaction record

A

Source document

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18
Q

Manipulation of information to create business intelligence in support of strategic decision making

A

Online analytical processing (OLAP)

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19
Q

Models information to support managers and business decision-making process

A

Decision-making process

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20
Q

Managerial support systems

A
  1. What-if analysis
  2. Sensitivity analysis
  3. Goal-seeking analysis
  4. Optimization analysis
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21
Q

Excel scenario manager

A

What if analysis

22
Q

Excel if function

A

Sensitivity analysis

23
Q

Excel goal seek

A

Goal-seeking analysis

24
Q

Excel solved

A

Optimization analysis

25
Q

A specialized DSS that supports senior level executives within the organization

A

Executive information system (EIS)

26
Q

Executive information system divides in

A

Granularity
Visualization
Digital dashboard

27
Q

EIS offering the following capabilities

A

Consolidation
Drill down
Slice and dice
Pivot

28
Q

Consolidation

A

Business intelligence

29
Q

Drill down

A

Data mart

30
Q

Slice and down

A

Data warehouse

31
Q

Pivot

A

MS excel pivot table

32
Q

Stimulates human intelligence such as the ability to reason and learn

A

Arificial intelligence

33
Q

Various commercial application of artificial intelligence

A

Intelligent system

34
Q

AI categories

A 
Expert system
Neutral network
Genetic algorith
Intelligent agent
Virtual reality
35
Q

Computerized advisory programs that imitate the reasoning process of experts in solving difficult problems

A

Expert system

36
Q

Attempts to emulate the way the human brain works

A

Neutral network

37
Q

A mathematical method handaling imprecise or subjective information

A

Fuzzy logic

38
Q

An artificial intelligent system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to problem

A

Genetic algorithm

39
Q

Software that will search search several retailer websites and provide a comparison of each retalilers offering including price and availability

A

Shopping hot

40
Q

Special purpose knowledge based information system that accomplishes specific tasks in behalf of its users

A

Intelligent agent

41
Q

A computer simulated environment that can be a simulation of the real world or an imaginary world

A

Virtual reality

42
Q

Results in a product or device that is revived by an organization external customer

A

Customer facing process

43
Q

Invisible to the external customer but essential to the effective management of the business

A

Business facing process

44
Q

The activity of creating of detailed flow chart or process map of a work process showing its inputs , tasks and activities in a structured sequence

A

Business process modeling

45
Q

A graphic description of a process, showing the sequence of process tasks, which is developed for a specific

A

Business process model

46
Q

Attempts to understand and measure the current process and make performance improvements accordingly

A

Business process improvement

47
Q

The process of computerizing manual tasks

A

Automatización

48
Q

Improves business process efficiencies by simplifying or eliminating unnecessary steps

A

Streamlining

49
Q

Occur when resources reach full capacity and cannot handle any additional demands

A

Bottleneck

50
Q

Occurs when a task or activity is unnecessarily repeated

A

Redundancy

51
Q

Analysis and redesign of workflow within and between enterprises

A

Business process re-engineering (BPR)

MIS (3 decks)

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