Ch. 19: Crew Resource Management and Leading Change Flashcards
What are the two fire officer practices that affect success?
crew resource management (CRM) and leading change
What is a behavioral approach to reducing human error in high-risk or high-consequence activities?
CRM
What describes the process of recommending changes and developing a process to establish a change?
leading change
What are the two reasons explaining why holes appear in layers of defense?
active failures and latent conditions
What are the unsafe acts committed by people who are in direct contact with the situation or system?
active failures
What are the inevitable “resident pathogens” within the system?
latent conditions
What three activities does the CRM error management model incorporate?
avoidance, entrapment, and mitigating consequences
What provides the greatest opportunity for trapping and preventing errors from becoming a catastrophe?
error avoidance
What is the action taken by emergency responders to minimize the effect of an emergency on a community?
mitigation
What six areas does the fire service CRM cover?
- communication skills
- teamwork
- task allocation
- critical decision making
- situational awareness
- debriefing
What is the successful transfer and understanding of a thought from one person to another?
communication
What are the keys to reducing errors resulting from miscommunication?
developing a standard language and teaching appropriate assertive behavior
What is the statement of opinion that recommends what the person believes is the proper course of action under a specific set of circumstances?
advocacy
What is the key factor to keep in mind is that communication should not focus on…
who is right, but rather on what is right.
What are the three components that comprise the triangle of leadership?
- effective leadership
- trust and respect
- leadership skills
True respect is based on what three competencies?
personal, technical, and social
What competence refers to an individual’s own internal strengths, capabilities, and character?
personal competence
What competence refers to an individual’s ability to perform tasks that require specific knowledge or skills?
technical competence
What competence refers to a person’s ability to interact effectively with other people?
social competence
What is the focal point of CRM in conflict resolution?
to focus on what is right, not who is right.
What refers to dividing responsibilities among individuals and teams in a manner that allows for their effective accomplishment?
task allocation
What describes how commanders can recognize a plausible plan of action?
recognition-primed decision making (RPD)
What describes how commanders make decisions in their natural environment?
naturalistic decision making
What is the accurate perception of what is going on around you?
situational awareness
What is one of the common human behavior factors that leads to a loss of situational awareness?
The tendency to ignore or disregard information that is out of context.
