Ch. 19: Crew Resource Management and Leading Change

Question 1

What are the two fire officer practices that affect success?

Answer 1

crew resource management (CRM) and leading change

Question 2

What is a behavioral approach to reducing human error in high-risk or high-consequence activities?

Answer 2

CRM

Question 3

What describes the process of recommending changes and developing a process to establish a change?

Answer 3

leading change

Question 4

What are the two reasons explaining why holes appear in layers of defense?

Answer 4

active failures and latent conditions

Question 5

What are the unsafe acts committed by people who are in direct contact with the situation or system?

Answer 5

active failures

Question 6

What are the inevitable “resident pathogens” within the system?

Answer 6

latent conditions

Question 7

What three activities does the CRM error management model incorporate?

Answer 7

avoidance, entrapment, and mitigating consequences

Question 8

What provides the greatest opportunity for trapping and preventing errors from becoming a catastrophe?

Answer 8

error avoidance

Question 9

What is the action taken by emergency responders to minimize the effect of an emergency on a community?

Answer 9

mitigation

Question 10

What six areas does the fire service CRM cover?

Answer 10

• communication skills
• teamwork
• task allocation
• critical decision making
• situational awareness
• debriefing

Question 11

What is the successful transfer and understanding of a thought from one person to another?

Answer 11

communication

Question 12

What are the keys to reducing errors resulting from miscommunication?

Answer 12

developing a standard language and teaching appropriate assertive behavior

Question 13

What is the statement of opinion that recommends what the person believes is the proper course of action under a specific set of circumstances?

Answer 13

advocacy

Question 14

What is the key factor to keep in mind is that communication should not focus on…

Answer 14

who is right, but rather on what is right.

Question 15

What are the three components that comprise the triangle of leadership?

Answer 15

• effective leadership
• trust and respect
• leadership skills

Question 16

True respect is based on what three competencies?

Answer 16

personal, technical, and social

Question 17

What competence refers to an individual’s own internal strengths, capabilities, and character?

Answer 17

personal competence

Question 18

What competence refers to an individual’s ability to perform tasks that require specific knowledge or skills?

Answer 18

technical competence

Question 19

What competence refers to a person’s ability to interact effectively with other people?

Answer 19

social competence

Question 20

What is the focal point of CRM in conflict resolution?

Answer 20

to focus on what is right, not who is right.

Question 21

What refers to dividing responsibilities among individuals and teams in a manner that allows for their effective accomplishment?

Answer 21

task allocation

Question 22

What describes how commanders can recognize a plausible plan of action?

Answer 22

recognition-primed decision making (RPD)

Question 23

What describes how commanders make decisions in their natural environment?

Answer 23

naturalistic decision making

Question 24

What is the accurate perception of what is going on around you?

Answer 24

situational awareness

Question 25

What is one of the common human behavior factors that leads to a loss of situational awareness?

Answer 25

The tendency to ignore or disregard information that is out of context.