CH 18 Effective communication

Question 1

Decode

Answer 1

a process whereby the receiver takes the message (from the sender) and interprets its meaning

Question 2

Encode

Answer 2

a process of translating an idea already conceived into a message suitable for transmission. Making an idea understandable

Question 3

Filtration

Answer 3

unconscious exclusion of extraneous stimuli

Question 4

Openness

Answer 4

an attitude to self-disclose, react honestly to the messages of others, and own one’s feelings and thoughts.

Question 5

Supportiveness

Answer 5

the concern that is fostered by being descriptive rather than evaluative and provisional rather than certain.

Question 6

Five elements of Communication

Answer 6

Sender, message, method the message is relayed, receiver, feedback (with what effect is the message relayed).