Ch 17- Technology

Question 1

What is I.C.T.

Answer 1

Information and communications technology - use tech to send, receive, store, anclyse and distribute info.

Question 2

Digital technology

Answer 2

Use of tools/resources eg. Computer, smartphones and apps to create, store, manage info.

Question 3

Benefits to a Business

Answer 3

-Staff can work from home (reduced business and travel costs)

-Market Research improved (loyalty cards & online surveys)q

-Production (research suppliers online, CAD and CAM speeds up product development)

-Payslips can be transferred straight into employee’s accounts

-Advertising online is cheaper

Question 4

What are the disadvantages of technology

Answer 4

Cost of Installing + maintenance
Cost of training staff
Cost to fix breakdowns
Security risks

Question 5

How does technology reduce costs?

Answer 5

Advertise jobs online-save money on paper
Tech reduces number of workers required
Low cost of travelling to meet clients e.g. Emails, video conference

Question 6

What is CRM?

Answer 6

Customer Relationship Management
Strategies and technologies to manage interactions with customers.

Question 7

What are some ways technology is used in businesses?

Answer 7

-Spreadsheets (doing up wages)
-Email used to communicate with customers and suppliers
-Social media to promote the business
-Video-conferencing reduces need to travel
-EPOS

Question 8

What is EPOS?

Answer 8

Electronic Point of Sales
-Takes payments from credit/debit cards

Question 9

What does CAD and CAM stand for?

Answer 9

Computer Aided Design
Computer Aided Manufacturer

Question 10

What are some ICT skills that would be useful for employees to have?

Answer 10

-Web design
-Promotion through social media
-Online surveys
-Using software (spreadsheets)