ch 15 Flashcards
what are the forces driving the need for change leadership
- tech advances
- globalization
- social media and info revolution
- economic turbulence
- shifting social attitudes
- changing market forces
- e-business and mobile commerce
- increasing regulation
characteristics of a leader as a change agent
- define themselves as change leaders (prove it0
- demonstrate courage
- believe in employees being responsible
- assimilate and articulate values that promote adaptability
- recognize and learn from own mistakes
- managing complexity, uncertainty, and ambiguity
- have vision
what is the 8 steps for planned organizational change (essay)
- light a fire for change
- get the right people on board
- paint a compelling picture
- communicate the change widely
- remove obstacles and empower people to act
- achieve and celebrate quick wins
- keep it moving
- make changes stick
what is appreciative inquiry
technique for leading change that engages people by reinforcing positive messages and focusing on learning from success
four stages of appreciative inquiry
- discovery
- dream
- design
- destiny
creativity
generation of ideas that are both novel and useful for improving the efficiency and effectiveness of the organization
what can a leader do to instill creative values
foster a creative cultural and promote collaboration
what are good keys to effective brainstorming
- no criticism
- freewheeling is welcome
- quantity is desired
what are some tools for helping people be more creative
- facilitate brainstorming
- promote lateral thinking
- enable immersion
- allow pauses
- nurture intuition
lateral thinking
set of systematic techniques for breaking away from customary mental concepts and generating new ones
keys to help people change
- provide a positive emotional attractor
- make sure people have a support system
- use repetition
- involve people early
- apply after-action reviews
