CH 13: Effective Communication

Question 1

Collisions

Answer 1

Interactions of 15 min or less.

Question 2

Communication

Answer 2

The sharing of information between two or more individuals or groups to reach a common understanding.

Question 3

Communication process

Answer 3

Two phases
1. Transmission Phase
2. Feedback Phase

Question 4

Transmission Phase

Answer 4

Information is shared between two or more individuals or groups.

Question 5

Feedback Phase

Answer 5

A common understanding is assured.

Question 6

Sender

Answer 6

The person or group wishing to share information.

Question 7

Message

Answer 7

The information that the sender wants to share.

Question 8

Encoding

Answer 8

Translating a message into understandable symbols or language.

Question 9

Noise

Answer 9

Anything that hampers any stage of the communication process.

Question 10

Receiver

Answer 10

The person or group for which a message is intended

Question 11

Medium

Answer 11

The pathway through which an encoded message is transmitted to a receiver.

Question 12

Decoding

Answer 12

Interpreting and trying to make sense of a message.

Question 13

Verbal Communication

Answer 13

The encoding of messages into words, either written or spoken.

Question 14

Nonverbal Communication

Answer 14

The encoding of messages means of facial expressions