Ch 12: Managing workflow Flashcards
what is onboarding?
the process of completing new hires’ employment-related paperwork and familiarizing them with their jobs, coworkers, workspaces, work tools,
and the company’s policies and benefits.
What is Socialization?
Long-term process of planned and unplanned, formal and unformal activities and experiences through which person acquires the attitudes, behaviors, and knowledge needed to participate as an organization’s member, and learns company culture
What is organizational culture?
The norms, culture, values, behaviour patterns, rituals, language, and traditions
What does culture do?
Provide a framework that helps
employees interpret and understand
their everyday work experiences
Advantages of Socialization
Can speed up the time of new hire ROI
Can improve retention and engagement
Prepares employees to perform job effectively, fit organization
What are The Phases of Socialization
Anticipatory socialization- Interacting with the company’s representatives (e.g., its recruiters and managers)
Encounter- Learning on the job
Settling In- Feeling comfortable with job and work relationships, and new hires become interested in the company’s evaluation of their performance and possibly about potential career opportunities within the company.
Give 3 Socialization Program choices
One-Time vs Staggered learning
Formal vs Informal
Collective vs Individual programs
What are the 3 choices to make when deciding on the socialization choice
What to include
Whom to include
How to use technology
How to create an effective socialization
Actively involve new employees
A manager must take the time to get the employees up to speed
Pairing workers with co-workers for days or weeks
Helping global mobility
Help employees manage tax, immigration, personal issues etc
Repatriation should also be managed proactively
Optimal Turnover
The level that produces the highest long-term levels of productivity and business improvement.
Types of Turnover
Voluntary
Involuntary
Functional
Dysfunctional
Avoidable
Unavoidable
Why top employees leave 3 reasons
Skill development
Unclear promotion path
Poor relationship with supervisor
Ways to identify causes of turnover (2)
Exit interviews
Employee satisfaction surveys
List 3 retention strategies
Clarifying promotional paths
Developing better supervisors
Giving employees work flexibility
