Ch. 12 - Knowledge Management and Collaborative Systems Flashcards
Once you have a lot of compiled user generated information collected through the web, it is immediately available for use in a knowledge management system.
False
There has not been widespread success in the deployment of knowledge management systems, with many failures reported.
True
Tacit knowledge is described as formal, structured knowledge that is well documented.
False
The key benefit of knowledge management systems is not having to reinvent the wheel for repetitive problems.
True
The key to effective knowledge management is extracting and encoding expert knowledge that can be accessed and reused by others.
True
An example of declarative knowledge is understanding why a medical therapy works.
False
Tacit knowledge could be structured, just never codified or documented.
True
Knowledge management systems are little help to companies when experts leave and take their knowledge with them.
False
The process approach to knowledge management may limit innovation and force participants into fixed patterns of thinking.
True
The practice approach to knowledge management focuses on formal controls, procedures, and standard operating procedures.
False
Once knowledge is captured and entered into a knowledge repository, it must be reevaluated in the future.
True
Hybrid knowledge management approaches that combine the process and practice approaches are unworkable for most organizations that must choose between one and the other.
False
In the knowledge management system development process, storing the knowledge in the knowledge repository precedes refining the knowledge.
False
In modern organizations, the information technology used to support knowledge management is less important than the application of a certain methodology to business practices.
True
In group decision making, a virtual team is one that meets in one geographical location using information technology.
False
Wikis allow user creation of shared web content in an organizational format and structure determined by the wiki owner.
False
Internet- and intranet-based group decision support systems (GDSS) are less popular than special-purpose decision rooms.
False
Knowledge can be best described as
A) facts, measurements, and statistics.
B) an organized collection or set of facts.
C) facts, measurements, and statistics that are validated.
D) organized facts set in context and actionable.
D) organized facts set in context and actionable.
Which of the following is NOT an attribute of knowledge?
A) Knowledge is not subject to diminishing returns.
B) Knowledge fragments as it grows.
C) There is a need to refresh knowledge periodically for competitive advantage.
D) The value of knowledge is easily quantified.
D) The value of knowledge is easily quantified.
Which is an example of conditional knowledge?
A) what new part is appropriate to fix a faulty car
B) how to install a new part in a faulty car
C) when to install a new part in a faulty car
D) why a new part fixes a faulty car
C) when to install a new part in a faulty car
Which is an example of declarative knowledge?
A) what new part is appropriate to fix a faulty car
B) how to install a new part in a faulty car
C) when to install a new part in a faulty car
D) why a new part fixes a faulty car
A) what new part is appropriate to fix a faulty car
The term “leaky knowledge” MOST accurately refers to
A) tacit knowledge.
B) explicit knowledge.
C) individual knowledge.
D) social knowledge.
B) explicit knowledge.
Which approach to knowledge management capitalizes on tacit knowledge and requires heavy IT investment?
A) the practice approach
B) the IT approach
C) the systems approach
D) the process approach
D) the process approach
During which stage of the KMS cycle are human insights captured together with explicit facts?
A) the managing knowledge stage
B) the disseminating knowledge stage
C) the refining knowledge stage
D) the storing knowledge stage
C) the refining knowledge stage
