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Business Intelligence and Analytics > Ch. 12 - Knowledge Management and Collaborative Systems > Flashcards

Ch. 12 - Knowledge Management and Collaborative Systems Flashcards

1
Q

Once you have a lot of compiled user generated information collected through the web, it is immediately available for use in a knowledge management system.

A

False

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2
Q

There has not been widespread success in the deployment of knowledge management systems, with many failures reported.

A

True

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3
Q

Tacit knowledge is described as formal, structured knowledge that is well documented.

A

False

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4
Q

The key benefit of knowledge management systems is not having to reinvent the wheel for repetitive problems.

A

True

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5
Q

The key to effective knowledge management is extracting and encoding expert knowledge that can be accessed and reused by others.

A

True

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6
Q

An example of declarative knowledge is understanding why a medical therapy works.

A

False

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7
Q

Tacit knowledge could be structured, just never codified or documented.

A

True

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8
Q

Knowledge management systems are little help to companies when experts leave and take their knowledge with them.

A

False

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9
Q

The process approach to knowledge management may limit innovation and force participants into fixed patterns of thinking.

A

True

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10
Q

The practice approach to knowledge management focuses on formal controls, procedures, and standard operating procedures.

A

False

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11
Q

Once knowledge is captured and entered into a knowledge repository, it must be reevaluated in the future.

A

True

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12
Q

Hybrid knowledge management approaches that combine the process and practice approaches are unworkable for most organizations that must choose between one and the other.

A

False

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13
Q

In the knowledge management system development process, storing the knowledge in the knowledge repository precedes refining the knowledge.

A

False

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14
Q

In modern organizations, the information technology used to support knowledge management is less important than the application of a certain methodology to business practices.

A

True

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15
Q

In group decision making, a virtual team is one that meets in one geographical location using information technology.

A

False

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16
Q

Wikis allow user creation of shared web content in an organizational format and structure determined by the wiki owner.

A

False

17
Q

Internet- and intranet-based group decision support systems (GDSS) are less popular than special-purpose decision rooms.

A

False

18
Q

Knowledge can be best described as
A) facts, measurements, and statistics.
B) an organized collection or set of facts.
C) facts, measurements, and statistics that are validated.
D) organized facts set in context and actionable.

A

D) organized facts set in context and actionable.

19
Q

Which of the following is NOT an attribute of knowledge?
A) Knowledge is not subject to diminishing returns.
B) Knowledge fragments as it grows.
C) There is a need to refresh knowledge periodically for competitive advantage.
D) The value of knowledge is easily quantified.

A

D) The value of knowledge is easily quantified.

20
Q

Which is an example of conditional knowledge?
A) what new part is appropriate to fix a faulty car
B) how to install a new part in a faulty car
C) when to install a new part in a faulty car
D) why a new part fixes a faulty car

A

C) when to install a new part in a faulty car

21
Q

Which is an example of declarative knowledge?
A) what new part is appropriate to fix a faulty car
B) how to install a new part in a faulty car
C) when to install a new part in a faulty car
D) why a new part fixes a faulty car

A

A) what new part is appropriate to fix a faulty car

22
Q

The term “leaky knowledge” MOST accurately refers to
A) tacit knowledge.
B) explicit knowledge.
C) individual knowledge.
D) social knowledge.

A

B) explicit knowledge.

23
Q

Which approach to knowledge management capitalizes on tacit knowledge and requires heavy IT investment?
A) the practice approach
B) the IT approach
C) the systems approach
D) the process approach

A

D) the process approach

24
Q

During which stage of the KMS cycle are human insights captured together with explicit facts?
A) the managing knowledge stage
B) the disseminating knowledge stage
C) the refining knowledge stage
D) the storing knowledge stage

A

C) the refining knowledge stage

25
Q

During which stage of the KMS cycle is knowledge made available to intended users?
A) the managing knowledge stage
B) the disseminating knowledge stage
C) the refining knowledge stage
D) the storing knowledge stage

A

B) the disseminating knowledge stage

26
Q

Which technology element of knowledge management systems enables document sharing among decision makers?
A) communication
B) storage
C) collaboration
D) retrieval

A

C) collaboration

27
Q

Which set of technologies that support knowledge management is characterized by mashups, blogs, social networks, and wikis?
A) artificial intelligence
B) XML
C) ERP
D) Web 2.0

A

D) Web 2.0

28
Q

Distractions, groupthink, and digressions that occur in groupwork are known as
A) malfunctions.
B) process losses.
C) misunderstandings.
D) group failure.

A

B) process losses.

29
Q

All the following are negative aspects of working in groups EXCEPT
A) there can be a lack of coordination.
B) it is time-consuming.
C) participants may be afraid to contribute.
D) it is more difficult to catch errors.

A

D) it is more difficult to catch errors.

30
Q

Videoconferencing is an example of what kind of groupware?
A) same time, same place
B) same time, different place
C) different time, same place
D) different time, different place

A

B) same time, different place

31
Q

Which of the following is the best example of asynchronous communication?
A) multimedia presentation system
B) teleconference
C) videoconference
D) e-mail

A

D) e-mail

32
Q

Which groupware tools are associated with synchronous use?
A) e-mail and web conferencing
B) VoIP and wikilogs
C) VoIP and instant messaging
D) Web conference and online workspaces

A

C) VoIP and instant messaging

33
Q

All of the following statements about wikis are true EXCEPT
A) Wikis run on a server.
B) the majority of Wiki content is user-created.
C) Wiki pages are usually highly interconnected though links.
D) the wiki owner is responsible for the wiki organization.

A

D) the wiki owner is responsible for the wiki organization.

34
Q

What is the major difference between group support systems (GSS) and group decision support systems (GDSS)?
A) GSS use modern technology; GDSS do not.
B) GDSS have a narrower focus than GSS.
C) GSS use Web based technologies; GDSS do not.
D) GDSS do not support virtual teams, but GSS do.

A

B) GDSS have a narrower focus than GSS.

35
Q

What software or facility is best for a small firm spread out across the Northeast U.S. looking to inexpensively conduct regular videoconferencing?
A) Excel
B) decision rooms
C) SharePoint
D) WebEx

A

D) WebEx

Business Intelligence and Analytics (6 decks)

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