Ch 12 Change Management understanding the context of change

Question 1

What are triggers for change

Answer 1

Indirect (external) - PEST
Direct (external) Porters
Internal - Phliosoohy / reorgs / personel / conditions / tech

Question 2

Triggers for change ID the why but NOT WHAT NEEDS to CHANGE

Answer 2

. What can you use

SWOT / Benchmarking / Value Chain / Competitor Analysis / Customer Discussions

Question 3

Classifying Change - by extent and by speed

Answer 3

Evolution (transformation / incremental)
Adaptation (realign / incremental)
Revoluition (transformation / big bang)
Reconstructuction (realign / big bang)

Question 4

Culture/ Cultural process of change. Inherent culture is VIP for two reasons what are they ?

Answer 4

1) Embedded cultures make resistance to change
2) limit types of strategies developed and changes considered e.g mrgs often find themselves contrained by eixting routine / assumptions

Question 5

Gerry Johnson wrote on why firms often failed to adjust to environmental change. Firsm develop a way of undderstanding their org (paradigm) and found it hard to think outside this what is the model known as and what are feature

Answer 5

The cultural web

Paradigm 
Power Structure 
Org Structure 
Symbols 
Control Systems 
Stories and Myths 
Routines and rituals

Question 6

What the process of cultural web and what does it help

Answer 6

Help
ID element that need to change

Steps

1) As qs in each of the element
2) Overall what are they key 4 underlying assumption that are the paradigm
3) What is the dominant culture
4) How easy to change ?

Question 7

Mckinsey 7S model helped understand wider effect of change and to ID factors that could be effected. what are the S§

Answer 7

All should be linked

Hard - Systems, Structure strategy
Soft - Skills, Style, Shared values, staff

Question 8

Resistance to change - factor

Answer 8

Job Factors
Social Factors
Personal Factors

Question 9

Resistance to change - reasons ( Kotter)

Answer 9

Parachoial self interest
Misunderstanding
Disagreement / different assessment
Low tolerance to change.